Chapter 14: Organizational Change

Question 1

6 Forces for Change

Answer 1

Nature of the Workforce
Technology
Economic Shocks
Competition
Social Trends
World Politics

Question 2

change agents

Answer 2

ppl who act as the catalyst and assume responsibility for managing change and activities

Question 3

Lewins 3 Step Model

Answer 3

unfreezing
moving
refreezing

Question 4

Lewins Behaviours

Answer 4

driving forces: DIRECT away from status quo

restraining forces: hinder movement away from status quo

Question 5

Knotters 8 Steps

Answer 5

1. Urgency reason for change
2. Coalition w enough power to lead
3. New Vision to direct
4. Communicate Vision
5. Empower Others to act on vision
6. Plan/Reward short term wins
7. consolidate/reassess/adjust
8. reinforce bc success = new behaviours

Question 6

Action Research

Answer 6

scientific method for managing planned change

Question 7

AI (appreciative inquiry) 4 D’s

Answer 7

identifies unique qualities/strengths of organization which can be built on to improve performance

discovery
dreaming
design
destiny

Question 8

Individual resistance to change 4

Answer 8

self-interest
misunderstanding/lack of trust
low tolerance for change
different assesments

Question 9

6 Major Sources of Organizational Resistance

Answer 9

Structure inertia
Limited focus of change
group inertia
threat to expertise
threat to established power relationships
threat to established resource allocation

Question 10

8 tactics to overcome change

Answer 10

education/communication
participation/involvement
buildilng support/commitment
developing positive relationship
implement changes fairly
manipulation and co-optation
select ppl who accept change
explicit implicit coercion