Chapter 6

Question 1

What does the acronym PACE describe

Answer 1

• a series of actions that team members can take to make better sense of what they see and hear from their leader and other operators

Question 2

What is the process of making meaning from direct experience and is critical

Answer 2

• experiential learning

Question 3

Conflict resolution is a range of processes aimed at alleviating or eliminating sources of conflict; these generally include

Answer 3

• mediation
• negotiation
• diplomacy

Question 4

What is the best way to deal with terminology coherence issues between team members

Answer 4

• to practice repeating back what they think they heard, or what they understand to be correct, not exactly what the person said

Question 5

If a leader and the team have reevaluated their strategy and decided to employ a new one, what is imperative

Answer 5

• that the entire team be aware of this, along with anyone else who may be affected

Question 6

Building trust early, being reliable, and ensuring that the other team members know their best interests are being kept in mind, what does this help to establish that is necessary during an event

Answer 6

• the credibility

Question 7

it is important to identify how different members of a team observe and crtique once a decision is made to take action. There are differences in what each team member will observe and consider important, depending on what

Answer 7

• his or her level of experience and particular domain expertise

Question 8

Good leaders are decisive, yet they are

Answer 8

• empathetic and careful listeners

Question 9

As the team critiques their work and its results, they may decide that other options are necessary. In critical situations that develop over a period of time, who is this duty often relegated to

Answer 9

• a planning section

Question 10

n what environment has successful learning occurred when team members can evaluate their past behavior in a given circumstance and develop personal tools that allow them to be more effective in future, similar situations

Answer 10

• experiential environment

Question 11

What can also be a problem when different agencies use different signals, procedures, or shortcuts

Answer 11

• Coherence

Question 12

Conflict resolution is not the place to address past disputes, biases need to be put aside. What is the primary goal for everyone involved

Answer 12

• to concentrate all efforts on resolution

Question 13

When managing conflict at this stage in the CRM communication loop, it is helpful to understand that complete resolution of the conflict is not likely to occur until when

Answer 13

• after the situation is entirely concluded and more time can be spent discussing options

Question 14

A cardinal rule in conflict resolution - and one of the most difficult to employ - is for the team to

Answer 14

• stay focused on the mission at hand