Chapter 5 Flashcards
Why can’t front-line operators simply follow rules for every situation they encounter
- because context is important and not every situation is the same
What is it critical to define in CRM
- who the crew is
Novices recognized decisions on fire scenes ________ decision point noted by a veteran, and on medical incidents the disparity was even greater, with a _______ ratio of novice decision points to veterans.
- three times for every one, 4:1
CRM provides an understanding of how errors contribute to what
- learning
Veterans were distracted or slowed by unimportant cues what percent of the time
-15
When members have a wide-ranging experience and good communication skills, what can they better manage
- interactively complex situations
What can be perilous in the dynamic and risky environment of the emergency provider
- Perceptions
The degree of respect provided in respectful feedback depends on what factors
the makeup of the crew, the length of time they have worked together, and their operating context
In cases where leaders are new, they must remind themselves of the overriding objective. What is that overriding objective
- Risk a lot to save a lot, risk a little to save little and keep your crew safe always
Operators update their situational awareness constantly by observing what?
- their surroundings, evaluating their options, and communicating with those around them
What is one of the most effective methods for advocating a position
- by using an assertive statement
According to a report, what percent of patients were desaturating during facilitated intubation
- 57
What kind of errors occur when an operator has the correct information, but makes a mistake in cognitively processing the information or experiences task saturation
- Independent individual errors
What places an urgency on the decision making process, time becomes compressed, and teams may completely ignore cues or stimuli that would have otherwise seemed relevant
- Solving a crisis
Team members who recognize that another member may be making an independent error have the reposibility to do what
- speak up and point out the lapse or mistake
In a team environment what leads to shared understanding of consequences
- Taking a moment to prioritize tasks as a team
What can help operators stay focused on the task(s) at hand
- Reducing sensory input
How many primary components does situational awareness have
- three
What is a core duty of team leaders because every team member brings particular domain expertise and must accomplish a specific task
- Increasing the knowledge base of team members
Most systems designed for emeregncy response and care identify what as their primary objective
- safety
This use of CRM when performing critical airway interventions in the field is an example of what
- best practices by an EMS organization
When novices lost their situational awareness, what percent of the time did they then become distracted by cues they had earlier dismissed as unimportant
- 70
How do team members become more apt to speak out when someone becomes overwhelmed or believes a fellow team member may have missed a cue that is important to their individual task and the team’s collective success
- By sharing domain experience with each other
By taking a comprehensive approach that values expertise and flexibility and incorporates trust and respect, what can teams build
- cohesiveness
Typically, what are not sensitive enough to deal with subtle variations in how a situation unfolds, and experienced and trained operators must make well-informed decisions
- written procedures
When firefighters, paramedics, police officers, dispatchers, and other public safety workers use what, they rightfully believe that they are in charge of the situation and become more willing to meet goals and objectives
- advocacy
What divide responsibilities among individuals and teams, allowing for effective completion
- Task standards
By reducing the propensity for individual errors and practicing techniques to minimize distraction, what grows
- team effectiveness
he communication model built into the task standard uses a closed feedback loop to ensure coherence and to maximize what?
- situational awareness
