Chapter 4

Question 1

When team members understand the decision process, they are better prepared to evaluate what

Answer 1

• their own gut-level tendency to take action, or to “compress time”

Question 2

What are conducted to capture the knowledge of domain experts into expressions that can be evaluated and known as rules

Answer 2

• Rule-based analysis

Question 3

Emergency scenes are __________ . This means that every situation unfolds in a manner that is relatively unpredictable and that the tempo of events is not entirely under the control of the operators on scene.

Answer 3

• event-driven scenarios

Question 4

Decision makers can make non-life threatening decisions when they have time to evaluate options. They can accomplish this in an unhurried manner and can choose the best option based on

Answer 4

• a risk-benefit analysis

Question 5

Teams often develop patterns and rules that they can apply to dynamic environments from what

Answer 5

• situations they have previously experienced

Question 6

Front-line operators gain personal expertise through what

Answer 6

• exposure to certain situations

Question 7

Each person viewing the exact same scene will have a slightly different perspective, based on all of the following

Answer 7

• quality of training
• level of experience
• personal context
• ability to recall written proceedures

Question 8

Analyzing or determining the “why” may not be possible during a time-compressed incident, but it is important to delve into this during

Answer 8

• the postincident analysis

Question 9

Decision making is different for novices than it is for veterans. The process is slower and more rule-oriented for novices. For veterans what plays a much larger role in decision making

Answer 9

• intuition

Question 10

The veteran front-line operators understand that when operating within a dangerous and dynamic environment, decision making can be divided into two general categories-what are these two categories

Answer 10

• life threatening and non-life threatening

Question 11

What allows an organization to learn from the event while embracing the real-world environment of the field operator

Answer 11

• Maintianing objectivity during the evaluation of daily decisions

Question 12

pattern matching is ___ they make decisions

Answer 12

• how

Question 13

recognition-primed decision making is ___ they make decision

Answer 13

• why

Question 14

CRM is enhanced by a/an ___________ that understands how decisions are made and that can effectively manage and use conflict

Answer 14

• diverse team

Question 15

• Gaining the ability to develop and cultivate a shared vision among team members is a skill that requires what

Answer 15

• practice and knowledge of how the human mind works while under pressure to make a decision

Question 16

How are most written operating protocols and rules developed

Answer 16

• through a comprehensive knowledge-based process

Question 17

After making rapid , correct decisions on the fire ground or during a medical emergency requiring operators to rapidly process the information and potential situation they face, what do they formulate

Answer 17

• an action plan