Chapter 1

Question 1

Agencies that commit verbally to establishing a CRM program but then fail to provide what, are setting the stage for failure?

Answer 1

• appropriate staff support and funding

Question 2

Once CRM has been adopted , what is actually more difficult

Answer 2

• the implementation

Question 3

What develop skills for their humanware to solve complex problems effectively within the dynamic environments

Answer 3

• Open communication cultures that embrace respectful and informed feedback as a method for facillitating individual situational awareness

Question 4

What is a management tool used by people involved in managing emergency incidents to help identify incident needs and priorities

Answer 4

• Incident command system (ICS)

Question 5

What are listed as the contributing factors in far too many NIOSH fire fighter line-of-duty death reports

Answer 5

• communication failures, poor decision making, lack of situational awareness, poor task allocation, and leadership failures

Question 6

For a long time now, what entities have promoted CRM training for ground crews and aeromedical crews

Answer 6

• industry safety experts, the Federal Aviation Administration, and air medical organizations

Question 7

The U.S. Food and Drug Administration received approximately ______ reports of medication errors from 1992 through 2002.

Answer 7

• 20,000

Question 8

Traumatic line-of-duty deaths continue to reveal what factor(s) contributing to a failure on the scene of emergencies

Answer 8

• the effects of poor communication, weak teamwork, and bravado