Chapter 5: The Family Business Flashcards

1
Q

What is the family’s primary function?

A

The care and nurturing of family members

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2
Q

What is the business concerned with?

A

The production and distribution of goods and/or services

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3
Q

The family’s focus is on what?

A

Creating value for family members

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4
Q

What does the family emphasize?

A

Cooperation, unity, and stability

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5
Q

What is the business’ goal?

A

To create value for customers

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6
Q

What does the business emphasize?

A

Competition, diversity, and flexibility

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7
Q

What can complicate the management process?

A

Competing interests

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8
Q

Competing interests can create what?

A

Tension and conflict

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9
Q

Business Success is also

A

Family success

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10
Q

Family businesses can convey a sense of this

A

Tradition and achievement

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11
Q

Everyone who accepts a position with the business should learn what

A

the heritage and accomplishments of those who created and grew the company

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12
Q

Employees and executives may show favoritism toward their relatives regardless of this

A

Competence or performance

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13
Q

Many family businesses provide employment to relatives regardless of what

A

Qualifications

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14
Q

The continuity of a family business depends in large part on this

A

The next generation family members and their level of commitment to the business

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15
Q

What are the 5 dimensions of socioemotional commitment

A
Family control
Identification with the firm
Binding social ties
Emotional attachment
Renewal of family bonds through dynastic succession
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16
Q

What are typical types of fears

A
Fear of failure
Fear of success
Fear of commitment
Fear of disappointing your parents
Fear of disappointing others
17
Q

Describe the predator/parasite conflict

A

Family members working in the firm are seen as predators, extracting money from the business that the outsiders believe is rightfully theirs
From the inside, family members external to the firm are seen as parasites, having ownership rights, receive dividends, or make other claims without contributing to its success

18
Q

The relatives who form your world in your childhood

A

Family of origin

19
Q

The new, separate relationship when you partner with another individual, as well as family connections you acquire from your partner

A

Family of attachment

20
Q

The spouse of the entrepreneur helps to do what?

A

Prepare the children for possible careers in the family business, and mediate between the entrepreneur and the children

21
Q

Nonfamily members often discover that they have what?

A

Limited opportunities in a family firm

22
Q

When hiring nonfamily employees, what should be made clear?

A

The extent of opportunities available to them and the positions that are reserved for family members

23
Q

This provides the framework for a family’s system of governance of the firm

A

Family Creed

24
Q

A family creed could involve what

A

Core values
Process for decision making
Benefits that family members may receive
Mechanism for introducing younger members to a business
Dispute resolution process
Philanthropic ambitions of family members

25
Q

What are the Responsibilities of the senior generation?

A
Communication
Planning
Accountability
Owner Development
Long-term planning
26
Q

Planning should encompass whom?

A

Family members, employees, and owners

27
Q

What are the responsibilities for the junior generation?

A
Be open to communication
Develop a personal action plan
Implement the personal action plan
Prepare for ownership
Design life plans
28
Q

The succeeding generation should what?

A

Understand the values that led to the creation and growth of the family enterprise and to its current mission

29
Q

These paralyzed the ability of businesses to function

A

Deadlocks