chapter 5: communication

Question 1

define:

interpersonal gap

Answer 1

senders intentions differ from the effect on the reciever

more likely to happen in close relationships

Question 2

list

functions of nonverbal communication

5 points

Answer 2

• provides information
• regulating interactions
• defining nature of relationship
• interpersonal influence
• impression management

Question 3

define:

display rules

Answer 3

cultural norms that dictate what emotions are appropriate in particular situations

Question 4

define:

intesify emotions

Answer 4

exaggerating emotions to appear to be experiencing stronger feelings

Question 5

define:

minimize emotions

Answer 5

trying to look less emotional

Question 6

define:

neutralize emotions

Answer 6

try to withhold true feelings

Question 7

define:

masking emotions

Answer 7

replace real emotions with different apparent emotions

Question 8

define:

visual prominance ratio

Answer 8

compares look-speak (% of time speaker gazes at listener) to speak-look (% of time listener looks at speaker)

Question 9

Answer

what type of bodily positions do high status people tend to adopt

Answer 9

asymmetrical postures that tend to take up space