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Organizational Behaviour > Chapter 5 > Flashcards

Chapter 5 Flashcards

1
Q

What is Motivation

A

extent persistent effort towards goal

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2
Q

4 Characteristics of Motivation

A

Effort
Persistence
Direction
Goals

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3
Q

Intrinsic Motivation

A

self applied

stems from relationship between worker and task

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4
Q

Extrinsic Motivation

A
  • applied by others

- stems from work environment external to the task

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5
Q

Define performance (as it relates to motivation)

A

extent which member contributes to achievement of objectives

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6
Q

General Cognitive Activity

A
  • basic info processing capacities and cognitive resources

- overall capacity and efficiency for processing information

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7
Q

_____ ability is needed to perform mental tasks

A

cognitive

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8
Q

Cognitive ability is a predictor of

A

learning, training, career success, job performance

(better predictor in more complex and higher level jobs

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9
Q

Define Emotional Intelligence

A

ability to understand and manage own feelings and emotions

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10
Q

Emotional intelligence improves ability to

A
  • perceive and express emotions
  • assimilate emotions in thought
  • understand and reason about emotions
  • manage emotions in self and others
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11
Q

Emotional Intelligence most important

A
  • jobs with emotional labour

- for employees with lower level cognitive ability

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12
Q

Need theories of work motivation are motivation theories that specify

A
  • the kinds of needs people have

- conditions under which people are motivated

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13
Q

Needs are defined as

A

-psychological and physiological wants satisfied by acquiring certain incentives or achieving particular goals

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14
Q

Needs -> _____ -> ______

A

Behaviour -> Incentives and Goals

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15
Q

Need theories concerned with

A

what motivates workers

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16
Q

process theories are concerned with

A

how various factors motivate people

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17
Q

3 Prominent need theories of motivation

A
  • Maslow’s Hierarchy of Needs
  • Alderfer’s ERG Theory
  • McClelland’s Theory of Needs
18
Q

5 levels of Maslow’s Hierarchy (bottom to top)

A 
Physiological needs 
Safety needs 
Belongingness Needs
Esteem needs
Self-Actualization needs
19
Q

Define Physiological Needs

A

survival needs

20
Q

Define Safety Needs

A

security, stability, freedom from anxiety, structured and ordered environment

21
Q

Belonging Needs

A

social interaction, love, companionship, friendship

22
Q

Esteem Needs

A

feelings of adequacy, competence, independence, strength, confidence

23
Q

Self-Actualization Needs

A

reach true potential, personal fulfillment

24
Q

Which level has greatest motivating potential?

A

Lowest (Physiological)

25
Q

3 Levels of Alderfer’s ERG Theory (bottom to top)

A

Existence
Relatedness
Growth

26
Q

Define “Existence” in relation to ERG theory

A

needs that are satisfied by material substance or condition

27
Q

Define “Relatedness” in terms of ERG Theory

A

needs satisfied by open communication and exchange of thoughts and feelings

28
Q

Explain Growth in terms of ERG Theory

A

needs fulfilled by strong personal involvement in work setting

29
Q

Define McClelland’s Theory of Needs

A

non-hierarchical need theory outlines conditions under which certain needs result in particular patterns of motivation

30
Q

3 Needs of McClelland’s Theory of Needs

A

Achievement
Affiliation
Power

31
Q

Define need for Achievement in McClelland’s theory

A

strong desire to perform challenging tasks well

32
Q

Define Affiliation in McClelland’s Theory

A

strong desire to establish and maintain friendly, compatible, interpersonal relationships

33
Q

Define need for Power in McClelland’s theory

A

strong desire to influence others, making significant impact or impression

34
Q

What is Self Determination Theory (SDT)

A

theory of motivation that makes a distinction between 2 kinds of motivation:
autonomous
controlled

35
Q

Define autonomous motivation

A

self-motivation or intrinsic motivation

36
Q

Define Controlled Motivation

A

motivation to obtain desired consequence or extrinsic reward

37
Q

3 Process Theories of Motivation

A

Expectancy Theory
Equity Theory
Goal Setting Theory

38
Q

What does Expectancy Theory say about Motivation

A

motivation determined by the outcomes that people expect to occur as a result of their actions

39
Q

What does Equity Theory explain

A

explains people’s job satisfaction through comparison process of inputs and outcomes

40
Q

What does Goal Setting Theory say about motivation

A

Goals are motivational

Organizational Behaviour (8 decks)

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