- applied by others - stems from work environment external to the task

Chapter 5 Flashcards by Daniel Thiessen

What is Motivation

extent persistent effort towards goal

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4 Characteristics of Motivation

Effort
Persistence
Direction
Goals

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Intrinsic Motivation

self applied

stems from relationship between worker and task

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Extrinsic Motivation

applied by others

- stems from work environment external to the task

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Define performance (as it relates to motivation)

extent which member contributes to achievement of objectives

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General Cognitive Activity

basic info processing capacities and cognitive resources

- overall capacity and efficiency for processing information

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_____ ability is needed to perform mental tasks

cognitive

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Cognitive ability is a predictor of

learning, training, career success, job performance

(better predictor in more complex and higher level jobs

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Define Emotional Intelligence

ability to understand and manage own feelings and emotions

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Emotional intelligence improves ability to

perceive and express emotions
assimilate emotions in thought
understand and reason about emotions
manage emotions in self and others

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Emotional Intelligence most important

jobs with emotional labour

- for employees with lower level cognitive ability

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Need theories of work motivation are motivation theories that specify

the kinds of needs people have

- conditions under which people are motivated

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Needs are defined as

-psychological and physiological wants satisfied by acquiring certain incentives or achieving particular goals

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Needs -> _____ -> ______

Behaviour -> Incentives and Goals

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Need theories concerned with

what motivates workers

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process theories are concerned with

how various factors motivate people

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3 Prominent need theories of motivation

Maslow’s Hierarchy of Needs
Alderfer’s ERG Theory
McClelland’s Theory of Needs

5 levels of Maslow’s Hierarchy (bottom to top)

Physiological needs 
Safety needs 
Belongingness Needs
Esteem needs
Self-Actualization needs

Define Physiological Needs

survival needs

Define Safety Needs

security, stability, freedom from anxiety, structured and ordered environment

Belonging Needs

social interaction, love, companionship, friendship

Esteem Needs

feelings of adequacy, competence, independence, strength, confidence

Self-Actualization Needs

reach true potential, personal fulfillment

Which level has greatest motivating potential?

Lowest (Physiological)

3 Levels of Alderfer's ERG Theory (bottom to top)

Existence Relatedness Growth

Define "Existence" in relation to ERG theory

needs that are satisfied by material substance or condition

Define "Relatedness" in terms of ERG Theory

needs satisfied by open communication and exchange of thoughts and feelings

Explain Growth in terms of ERG Theory

needs fulfilled by strong personal involvement in work setting

Define McClelland's Theory of Needs

non-hierarchical need theory outlines conditions under which certain needs result in particular patterns of motivation

3 Needs of McClelland's Theory of Needs

Achievement Affiliation Power

Define need for Achievement in McClelland's theory

strong desire to perform challenging tasks well

Define Affiliation in McClelland's Theory

strong desire to establish and maintain friendly, compatible, interpersonal relationships

Define need for Power in McClelland's theory

strong desire to influence others, making significant impact or impression

What is Self Determination Theory (SDT)

theory of motivation that makes a distinction between 2 kinds of motivation: autonomous controlled

Define autonomous motivation

self-motivation or intrinsic motivation

Define Controlled Motivation

motivation to obtain desired consequence or extrinsic reward

3 Process Theories of Motivation

Expectancy Theory Equity Theory Goal Setting Theory

What does Expectancy Theory say about Motivation

motivation determined by the outcomes that people expect to occur as a result of their actions

What does Equity Theory explain

explains people's job satisfaction through comparison process of inputs and outcomes

What does Goal Setting Theory say about motivation

Goals are motivational