Chapter 15 Flashcards
1
Q
2 Sources for change
A
External
Internal
2
Q
7 Things organizations can change
A
Job Design Culture Processes Goals Technology Structure People
3
Q
3 Steps in the Change Process (Lewin Model)
A
- Unfreezing
- Changing
- Refreezing
4
Q
Two Primary Methods of Organizational Learning
A
Knowledge Acquisition
Knowledge Development
5
Q
Learning Organization
A
org that has systems and processes for creating, acquiring and transferring knowledge
6
Q
4 Dimensions of Learning Organization
A
- Vision/Support
- Culture
- Learning systems/ dynamics
- Knowledge management/ infrastructure
7
Q
3 Issues in the change process
A
diagnosis
resistance
evaluation and institutionalization
