Chapter 5 Flashcards

1
Q

Essence of how we as nurses “treat” patients in psych nursing:

A

We use ourselves. Every interaction is a chance to be therapeutic.

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2
Q

Therapeutic communication: the goal

A

To help the patient “grow”

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3
Q

Practical ways to help a patient achieve goals

A

Ask patient why they’re there, or inform them if they don’t know. Sometimes they straight up don’t know why they’re in there

Talk about what the pt wants to do

Discuss treatments if the pt expresses interest

Sometimes they want to kill themselves. Redirect their attention to something realistic like just getting out of their room.

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4
Q

A big obvious goal for therapeutic communication…

A

Getting the patient to talk about feelings

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5
Q

Help a client see alternatives to suicide…
How?

A

If they think it would be better for them to die, because it would be better for their kids/spouse, inform them that family members who have someone close to them die are more likely to do it themselves.

Encourage talking

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6
Q

Therapeutic use of self

A

Encourage change in yourself. What ways can I seem more open?

The words will come to you. It’s okay to not know what to say immediately

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7
Q

Rapport

A

Simply acknowledge patients. Start building good vibes from the start, before they even talk to you. Not everyone will like you for whatever reason.

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8
Q

Trust

A

If you say you are going to do something make sure you do it for the patients.

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9
Q

Respect

A

Everyone deserves it. No matter how horrible they are

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10
Q

Genuineness

A

Be honest to who you are

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11
Q

Empathy

A

See things from their point of view. Not sympathy.

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12
Q

Phases of the therapeutic nurse-client relationship

A

Pre interaction phase
Orientation (introductory) phase
Working phase
Termination phase

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13
Q

Pre-interaction phase. What happens in this phase?

A

Obtain info about the client from the chart, significant others, or other team members
Examine ones own feelings, fears, and anxieties about working with a particular client.
Most of this happens in report. We all have biases, but try to see them as people

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14
Q

Orientation (introductory) phase

A

Introduce yourself + ask client goals
Create trust & rapport, establish interventions, gather assessment data
Identify client’s strength’s and weaknesses, get diagnoses, set goals together
Explore feelings

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15
Q

Working phase

A

Help pt gain insight on how to make changes
Constant evaluation
Maintain trust and rapport, promote client’s insight and perception of reality, use problem solving model to work toward accomplishing goals
Overcome resistance behaviors

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16
Q

In the working phase: Transference

A

Occurs when the client unconsciously displaces (or “transfers”) to the nurse, feelings formed toward a person from the past

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17
Q

In the working phase: Counntertransference

A

Refers to the nurse’s behavioral and emotional response to the client

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18
Q

Termination phase… Therapeutic conclusion happens when:

A

Progress has been made toward attainment of the goals

A plan of action for more adaptive coping with future stressful situations is established

Feel is about termination of the relationship are recognized and explored

Patients can spiral b/c of this

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19
Q

Pre-interaction phase: IMPORTANT first step

A

Look at yourself first, clarify personal attitudes, values, and beliefs. See how they might affect the nurse’s care for a particular client.

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20
Q

Personal boundaries with patients

A

Obvious: never can have a friendship or romantic relationship

You can give some personal information, but not too much. Can accept drawings but nothing much

Never hug psych patients EVER

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21
Q

Be aware of these different communication influences

A

Values, attitudes, beliefs… for example prejudice

Culture or religion

Norms, ideas, and customs can affect therapeutic communication

22
Q

Be aware of these different communication influences cont.

A

Social status; weird power dynamic… or standing. When possible, sit with patients

Gender; viewed differently by every person (some people like same gender treatment)

23
Q

Be aware of these different communication influences cont

A

Age or developmental level

The environment: be aware of surroundings. It’s ok to tell someone to step back

24
Q

Territoriality

A

The innate tendency to own space

25
Q

Density

A

The number of people within a given space

26
Q

Distance

A

The distance different cultures use to communicate

27
Q

The four different (self explanatory) types of distances in interpersonal interactions

A

Intimate distance, personal distance, social distance, public distance

28
Q

Therapeutic communication techniques: Using silence

A

Allows client to take control of the discussion, if he or she so desires

29
Q

Therapeutic communication techniques:
Accepting

A

Conveys positive regard

30
Q

Therapeutic communication techniques: Giving recognition

A

Acknowledging, indicating awareness

31
Q

Therapeutic communication techniques: Offering self

A

Making oneself available

32
Q

Therapeutic communication techniques: giving broad openings

A

Allows client to select the topic

33
Q

Therapeutic communication techniques: offering general leads

A

Encourages client to continue

34
Q

Therapeutic communication techniques: placing the event in time or sequence

A

Clarifies the relationship of events in time

35
Q

Therapeutic communication techniques: Making observations

A

Verbalizing what is observed or percieved

36
Q

Therapeutic communication techniques: Encouraging description of perception

A

Asking client to verbalize what is being perceived

37
Q

Therapeutic communication techniques: Encouraging comparison

A

Asking client to compare similarities and differences in ideas, experiences, or interpersonal relationships

38
Q

Therapeutic communication techniques: restating

A

Let’s client know whether an expressed statement has been understood

39
Q

Therapeutic communication techniques: Reflecting

A

Directs questions or feelings back to client so that they may be recognized and accepted

40
Q

Therapeutic communication techniques: Focusing

A

Taking notice of a single idea or even a single word

41
Q

Therapeutic communication techniques: Exploring

A

Delving further into a subject, idea, experience, or relationship

42
Q

Therapeutic communication techniques: Seeking clarification and validation

A

Striving to explain what is vague and searching for mutual understanding

43
Q

Therapeutic communication techniques: Presenting reality

A

Clarifying misconceptions that the client may be expressing

44
Q

Therapeutic communication techniques: voicing doubt

A

Expressing uncertainty as to the reality of a client’s perception

45
Q

Therapeutic communication techniques: Verbalizing the implied

A

Putting into words the feelings the client has only implied

46
Q

Therapeutic communication techniques: Attempting to translate words into feelings

A

Putting into words the feelings the client has expressed only indirectly

47
Q

Therapeutic communication techniques: formulating plan of action

A

Striving to prevent anger or anxiety escalating to unmanageable level when stressor recurs

48
Q

Highlights of NONtherapeutic communication

A

Don’t do false reassurance
Approving or disapproving
Remember not to agree
Prob for the information that we need to know. Don’t go to far in
Never ask “why?” Change it to “what?” Like “what made you do that?” NOT “why would you do that?”

49
Q

Use active listening

A

Face client
Open posture
Lean forward
Eye contact
Relax

50
Q

Motivational interviewing

A

1st clinical goal: have conversation with pt. (Process recordings)

Promote pt to explore their motivation for change and the advantages and disadvantages of their decisions

Incorporates active listening and therapeutic communication