Chapter 4: The Business Analysis Service Framework (2.5%) Flashcards
1
Q
list services in business analysis services framework BASF
A
Situation investigation + problem analysis
feasibility assessment + business case development
Business process improvement
Requirements definition
Business acceptance testing
Business change deployment
(not included as its an auxiliary service: Stakeholder engagement)
2
Q
4 levels of stakeholder in BASF
A
GOPE
Governance
Operational
Project
External
3
Q
business process improvement definition
A
research, analyse and define current + proposed business processes
apply gap analysis
4
Q
define business acceptance testing
A
support business staff in testing new business + IT changes to ensure acceptability
(BA not involved in actual testing)
5
Q
key element of BASF is value co-creation which involves:
A
collaborate to:
- identify where value might be achieved
- develop a solution that offers value
- ensure value is realised
