Chapter 4 (Exam 2)

Question 1

What are some things Sport Commissions do and don’t do?

Answer 1

1. Don’t staff events
2. Do often help gather volunteers (with a database)
3. Do help connect with facility managers, hotel managers, rental agencies
4. Do work for the host community leading up to the event
5. Some do more than others

Question 2

Tall Organizational Charts

Answer 2

have many levels of management and a narrow span of control, which refers to the number of employees each supervisor is responsible for

Question 3

Short (Flat) Organizational Charts

Answer 3

have fewer managerial levels, more flexible, broader span of control

Question 4

How do sport event organizations typically create an organizational chart?

Answer 4

1) usually organized by function (i.e. operations, competition, guest services, marketing, presentation, social events, broadcasting, and business affairs.)
2) remember that organizing is the process of all allocating your human resources in an effort to accomplish the organization’s goals

Question 5

Parallel Schdualing

Answer 5

for tasks running at the same time

Question 6

Serial Schdualing

Answer 6

for sequential tasks

Question 7

What is the event rundown?

Answer 7

1) outline the precise details of how the event will unfold

2) describes activities, time and duration, and A/V needs

Question 8

What does it mean to outsource staff?

Answer 8

a means of providing the organization access to highly skilled and knowledgeable personnel not always available in-house and provides increased flexibility in doing business

Question 9

Why outsource?

Answer 9

1) helps companies to operate in a more efficient manner
2) provides economies of scale
3) eliminates personnel costs
4) don’t have the expertise in-house or the resources to invest in new technology or the ability to train

Question 10

How do you best manage volunteers?

Answer 10

1) understand the motivation of each volunteer
2) satisfy their needs/motives
3) place them where they’re qualified
4) train them to do heir job

Question 11

Duration and time of event

Answer 11

the longer the time period and duration of the event, the more staff you need

Question 12

Prepare

Answer 12

set a purpose for the meeting and develop objectives to accomplish during the meeting

Question 13

Direct Interpersonal Commmunication

Answer 13

involves face-to-face interactions between a sender and a receiver. It provides the human link we all need

Question 14

Social Media Communication

Answer 14

used more and more as a way to communicate, mostly before and after an event. Types are social networks, blogs, microblogs, videos, discussion forums, and photo sharing

Question 15

On-site Event Communication

Answer 15

mostly used during the implementation of the event. Staff members may communicate via walkie-talkies, texting, or other various mobile applications

Question 16

Hiring or Recruiting Volunteers

Answer 16

1) understand their demographics and motivations
2) identify individual fans and participants who are interested in volunteering
3) place volunteers in positions that match their skill and aptitudes

Question 17

Working with Volunteers

Answer 17

1) address questions related to the job

2) gain a better understanding of the volunteers’ motivation

Question 18

Training Volunteers

Answer 18

critical to the success of the event. This training should not happen on the job but during an orientation