Chapter 12 (Exam 2) Flashcards
Is there much time invested on event day for the event manager?
event days start early and ends very late
How do event managers get event day to run smoothly? (5) **SHORT ANSWER
1) Plan
2) Anticipate
3) Delegate
4) Train and Rehearse
5) Comunicate Well
Plan
Detailed plans of action need to be in place to address how everything will be accomplished throughout the day
Anticipate
Put substantial thought into what could happen during the course of an event. (e.g. delays)
Delegate
Know you cannot do everything yourself
Train and Rehearse
Do dry runs until people have a clear understanding of their tasks.
Comunicate Well
Coordinate with multiple staff to ensure everyone knows what is happening and when things need to happen
What tools do event managers have to make sure things go smoothly? (4)
1) Schedules and checklists
2) Contact Lists
3) Event Rundown
4) Event Script
Schedules and Checklists
lists everything that needs to happen before, during, ad after the event
Contact Lists
so you can find the right person at the right time
Event Rundown
document that outlines what has to happen during each stage of the events. It includes specific times for every activity that occurs during the event presentation
Event Script
outlines the information the public address announcer, host, and emcee will use
Describe the communication plan that has to exist on game day
1) plan for workers to communicate WITHIN their units
2) plan for workers to communicate BETWEEN their units
3) staff needs to know what must be communicated, who needs to be informed, and by what means they need to be informed
4) sometimes “hotlines” are set up
Staff meetings are meetings before each shift. What type of information might be included?
1) event considerations: what will be happening during the event with emphasis on activities outside normal operation. Develop a fact sheet for staff who interact with the public
2) Facility considerations: staff may be briefed about areas that need to be avoided, facility contacts, etc.
3) Chain-of-Command
What should managing staff discuss related to problem resolution?
staff should be briefed on typical problems and ho to deal with these problems. In addition, staff should be informed who they should contact in case of unusual problems
