6 A's of Guest Services

Question 1

Attitude

Answer 1

1. greet fans with a smile

2. look like you’re having fun

Question 2

Appearence

Answer 2

1. good grooming

2. stand upright

Question 3

Acknowledge

Answer 3

1. say “hello” and “welcome” to all fans

2. go out of your way to assist fans in need

Question 4

Assess

Answer 4

1. remain calm when approached with an issue

2. give full attention to each fan

Question 5

Action

Answer 5

1. perform duties to exceed expectations

2. guide fans instead of pointing

Question 6

Appriciate

Answer 6

1. say “goodnight” and “thanks” to fans

2. inform fans we are here to help