Chapter 4: Employee Selection: Recruiting and Interviewing (Reversed)

Question 1

Recruitment

Answer 1

attracting people with the right qualifications to apply for the job

Question 2

recruiting new employees to the organization

Answer 2

external recruitment

Question 3

transferring or promoting an employee with an organization

Answer 3

internal recruitment

Question 4

1. Career progression promotions

2. competitive promotions

Answer 4

two types of internal recruitment

Question 5

placing ads where customers or current employees are likely to see them

Answer 5

point-of-purchase methods

Question 6

Realistic Job Previews

Answer 6

recruitment process that involve giving an applicant an honest assessment of a job

Question 7

Realistic Job Previews

Answer 7

recruitment process that involve giving an applicant an honest assessment of a job

Question 8

Expectation-Lowering Procedures

Answer 8

lowers applicant’s expectation about work in general

Question 9

1. valid
2. reduce legal challenge
3. cost-effective

Answer 9

Factors in effective employee selection techniques

Question 10

Poor intuitive ability
Lack of job relatedness
Primacy effects or first impressions
Contrast effects
Non-verbal cues
Interviewee-interviewer similarities
Negative information bias
Interviewee's appearance

Answer 10

problems using unstructured interviews

Question 11

1. determining the KSAO

2. creating interview questions

Answer 11

Basic steps in creating structured interview

Question 12

1. clarifiers
2. disqualifiers
3. skill-level determiners
4. past-focused questions
5. future-focused questions
6. organizational fit questions

Answer 12

Six types of interview questions

Question 13

1. Right or wrong
2. Typical Answer Approach
3. Key-issue approach

Answer 13

ways to create scoring key for interview answers

Question 14

blind box

Answer 14

recruitment ads that instructs the applicants to send their resumes to a box at the newspaper, neither the name nor the address of the company is provided

Question 15

findings that suggests that employees referred by successful employees and longer tenure than did employees who had been referred by unsuccessful employees

Answer 15

the finding of this preferential reference hiring recruitment method is explained by social psychologists by indicating that our friends tend to be similar similar to us in characteristics such as personality, values, and interests

Question 16

1. number of applicants per recruitment strategy
2. cost per applicant (number of applicants/recruitment technique cost
3. cost per qualified applicant
4. number of successful employees per recruitment strategy
5. number of minority and women that applied and were hired

Answer 16

methods to evaluate the effectiveness of recruitment strategies

Question 17

1. structure
2. style
3. medium

Answer 17

three factors of interview

Question 18

1. chronological resume
2. functional resume
   3, psychological resume

Answer 18

types of resume

Question 19

resume impression formation which implies that activity quality is more important than quantity

Answer 19

averaging versus adding model