Chapter 4: Employee Selection: Recruiting and Interviewing

Question 1

attracting people with the right qualifications to apply for the job

Answer 1

Recruitment

Question 2

external recruitment

Answer 2

recruiting new employees to the organization

Question 3

internal recruitment

Answer 3

transferring or promoting an employee with an organization

Question 4

two types of internal recruitment

Answer 4

1. Career progression promotions

2. competitive promotions

Question 5

point-of-purchase methods

Answer 5

placing ads where customers or current employees are likely to see them

Question 6

recruitment process that involve giving an applicant an honest assessment of a job

Answer 6

Realistic Job Previews

Question 7

recruitment process that involve giving an applicant an honest assessment of a job

Answer 7

Realistic Job Previews

Question 8

lowers applicant’s expectation about work in general

Answer 8

Expectation-Lowering Procedures

Question 9

Factors in effective employee selection techniques

Answer 9

1. valid
2. reduce legal challenge
3. cost-effective

Question 10

problems using unstructured interviews

Answer 10

Poor intuitive ability
Lack of job relatedness
Primacy effects or first impressions
Contrast effects
Non-verbal cues
Interviewee-interviewer similarities
Negative information bias
Interviewee's appearance

Question 11

Basic steps in creating structured interview

Answer 11

1. determining the KSAO

2. creating interview questions

Question 12

Six types of interview questions

Answer 12

1. clarifiers
2. disqualifiers
3. skill-level determiners
4. past-focused questions
5. future-focused questions
6. organizational fit questions

Question 13

ways to create scoring key for interview answers

Answer 13

1. Right or wrong
2. Typical Answer Approach
3. Key-issue approach

Question 14

recruitment ads that instructs the applicants to send their resumes to a box at the newspaper, neither the name nor the address of the company is provided

Answer 14

blind box

Question 15

the finding of this preferential reference hiring recruitment method is explained by social psychologists by indicating that our friends tend to be similar similar to us in characteristics such as personality, values, and interests

Answer 15

findings that suggests that employees referred by successful employees and longer tenure than did employees who had been referred by unsuccessful employees

Question 16

methods to evaluate the effectiveness of recruitment strategies

Answer 16

1. number of applicants per recruitment strategy
2. cost per applicant (number of applicants/recruitment technique cost
3. cost per qualified applicant
4. number of successful employees per recruitment strategy
5. number of minority and women that applied and were hired

Question 17

three factors of interview

Answer 17

1. structure
2. style
3. medium

Question 18

types of resume

Answer 18

1. chronological resume
2. functional resume
   3, psychological resume

Question 19

averaging versus adding model

Answer 19

resume impression formation which implies that activity quality is more important than quantity

Question 20

people providing references are granted the right to express their opinion provided they believe what they say is true and have reasonable grounds for this belief

Answer 20

conditional privilege