Chapter 4: Emotions and Moods

Question 1

Affect

Answer 1

A broad range of feelings people experience, including both emotions and moods.

Question 2

Emotions

Answer 2

Are intense feelings directed at someone or something.

Question 3

Moods

Answer 3

Less intense feelings than emotions that often arise without a specific event acting as a stimulus

Question 4

The basic emotions six essentially universal emotions)

Answer 4

Anger, fear, sadness, happiness, disgust, and surprise

Question 5

Two categories of emotions

Answer 5

Positive

Negative

Question 6

Positive emotions

Answer 6

such as joy and gratitude—express a favourable evaluation or feeling.

Question 7

Negative emotions

Answer 7

such as anger or guilt—express the opposite

Question 8

Positive affect

Answer 8

a mood dimension consisting of positive emotions such as excitement, enthusiasm, and elation at the high end (high positive affect), and boredom, depression, and fatigue at the low end (low positive affect, or lack of positive affect).

Question 9

Negative affect

Answer 9

a mood dimension consisting of nervousness, stress, and anxiety at the high end (high negative affect), and contentedness, calmness, and serenity at the low end (low negative affect, or lack of negative affect).

Question 10

Positivity offset

Answer 10

The tendency of most individuals to experience a mildly positive mood at zero input (when nothing particular is going on)

Question 11

Primary influences of emotions, two types

Answer 11

Influences based on who you are (such as age and personality)
Influences based on your circumstances at the time (such as time of day, your blood sugar level, etc.)

Question 12

Three influences based on who you are

Answer 12

Personality, age, and gender

Question 13

Affect intensity

Answer 13

Experiencing the same emotions with different intensities’ affectvily intense people experience both positive and negative emotions more deeply

Question 14

U.S. adults tend to experience their highest positive affect on

Answer 14

Friday, Saturday, and Sunday, and their lowest on Monday.

Question 15

Illusory correlation

Answer 15

Tendency for people to correlate two events when in reality there is no connection

Question 16

Emotional labour

Answer 16

An employee’s expression of organizationally desired emotions during interpersonal transactions at work

Question 17

To analyze emotional labour, we divide emotions into

Answer 17

Felt emotions

Displayed emotions

Question 18

Felt emotions

Answer 18

Our actual emotions

Question 19

Displayed emotions

Answer 19

Those that the organization requires workers to show and considers appropriate in a given job.

Question 20

Surface acting

Answer 20

those that the organization requires workers to show and considers appropriate in a given job. (Smiling at a customer when you dont feel like it)

Question 21

Deep acting

Answer 21

Trying to modify our true inner feelings based on display rules.

Question 22

Surface acting deals with displayed emotions, and deep acting deals with felt emotions.

Answer 22

CRAZZZZY

Question 23

Emotional dissonance

Answer 23

Inconsistencies between the emotions people feel and the emotions they project

Question 24

Affective events theory (AET)

Answer 24

A model that demonstrates employees react emotionally to things at work, which influences their job performance and satisfaction

Question 25

Emotional intelligence (EI)

Answer 25

a person’s ability to

(1) perceive emotions in the self and others,
(2) understand the meaning of these emotions, and
(3) regulate his or her emotions accordingly in a cascading model

Question 26

Emotional contagion

Answer 26

The process by which people’s emotions are caused by the emotions of others
Example: When someone experiences positive emotions and laughs and smiles at you, you tend to respond positively.