Chapter 4 Communications And Documentations Flashcards
Any communications with disruption, will result in the failure of the mission of hand
 Mission, critical communications 
The ability to transmit and receive simultaneously
Duplex
The reason of patient called for help. Also, the patient’s response to questions such as what’s wrong or what happened.
Chief complaint
Single frequency, radio transmissions can occur in either direction, but not simultaneously when one party transmits, the other can only receive in the party that is transmitting is unable to receive
Simplex
Anything that dampens, warp scanner is the true meaning of a message
Noise 
Any radio hardware containing a transmitter and receiver that is located in a fixed place
Base station
The picture in individual has in his or her head of what’s going on in a given situation
Mental model 
The ability to transmit audio and data signals through the use of more than one communication channel
Multiplex 
A small computer terminal inside the ambulance that directly receive data from the dispatch
Mobile data terminal
Radio frequency is between 30 and 300 MHZ the spectrum is further divided into high and low band
VHF
Radio frequencies between 300 and 3000 MHz
UHF
The use of a radio, signal, and a voice or digital message that is transmitted to pagers (“beepers”) or desktop Monitor radios.
*pagers**
Paging
Ability to understand and manage ones I want emotions and properly respond to the emotions of others
Emotional intelligence
VHF and UHF channels that the federal communications commission has designed exclusively for EMS use
MED CHANNELS
A low power, portable radio that communicates through and interconnected series of repeater stations called cells
Cellular telephone
Written document, signed by the EMS systems medical Director, the outline specific directions permissions, and sometimes prohibitions regarding patient care also called protocols
Standing orders 
A process in which a electronic signals are converted into coded, audible, signals signals can be transmitted by radio or telephone to receiver with a decoder at the hospital 
Telemetry
A special base station radio that receives messages and signals on one frequency, and then automatically retransmits them on a second frequency
Repeater
The federal agency that has jurisdiction over interstate, an international telephone and telegraph services in satellite communications of which may involve EMS activity
Federal Communications Commission
The recorded portion of the EMTs patient interaction either written on electronic. This becomes part of the patient permanent medical records
Documentation
A radio receiver that searches or scans across several frequencies until the message is completed the processes is then repeated
Scanner
Trusting relationship that you build with your patient
Rapport
A special telephone line that is used for a specific point to point communications also known as the hotline
Dedicated line
Verbal and nonverbal communications techniques that encourage patient to express their feelings and to achieve a positive relationship
*feelings
Therapeutic communication 
The condition requiring the most urgent intervention, as determined by the providers assessment of the patient it it’s not always the same as the chief complaint
Chief concern
When one person imposes his or her beliefs, values, and or practices on another, because he, or she believe his, or her ideals are superior
Cultural imposition
Telecommunication systems that allow computer to maximize utilization of a group of frequencies
Trunking
The legal document used to record all patient care activities. This report has direct patient care functions, but also administrative and quality control functions.
Prehospital care report 
Questions that can’t be answered and short or single word
Close ended questions
When a person considers his/her own cultural values as more important when interacting with people of a different culture
Ethnocentrism
A communication system that uses voice over Internet protocol, VoIP technology to allow multiple agencies to communicate and transmit data
Interoperable communication system
The transmission of information to another person verbally or through body language
* verbal* information*
Communication
A system that allows EMS providers to access, relevant health data, e.g. past medical problems medication’s, allergies, end-of-life decisions avoid unnecessary, duplication of effort and data entry and be patient outcomes related to hospital care
Health information exchange
The transfer of pertinent patient information, and the responsibility for the patient care often involves the physical movement of the patient and associated equipment also known as handoff
Handover
Unassigned, frequency, or frequencies that are used to carry voice and or data communications
***Unassigned
Channel
Questions for which the patient must provide detail to give an answer
Open ended questions
