Chapter 4

Question 1

reappraisal

Answer 1

rethinking the meaning of emotionally charged events in ways that alter their emotional impact

Question 2

emotional labor

Answer 2

situations in which managing and even suppressing emotions is both appropriate and necessary

Question 3

emotional contagion

Answer 3

the process by which emotions are transferred from one person to another

Question 4

facilitative emotions

Answer 4

emotions that contribute to effective functioning

Question 5

debilitative emotions

Answer 5

emotions that detract from effective functioning

Question 6

rumination

Answer 6

dwelling persistently on negative thoughts that, in turn, intensify negative emotions

Question 7

amygdala

Answer 7

the part of the brain that is home to some debilitative feelings (esp. fight or flight reactions); an almond-sized cluster of interconnected structures; scans every experience and looks for threats

Question 8

fallacy of perfection

Answer 8

people who accept this believe that a worthwhile communicator should be able to handle every situation with complete confidence and skill

Question 9

fallacy of approval

Answer 9

based on the idea that it is not only desirable but also vital to get the approval of virtually every person

Question 10

fallacy of shoulds

Answer 10

the inability to distinguish what is and what should be

Question 11

fallacy of overgeneralization

Answer 11

1) when we base a belief on a limited amount of evidence

2) when we exaggerate short comings

Question 12

fallacy of causation

Answer 12

based on the irrational belief that emotions are caused by others rather than by one’s own self-talk

Question 13

fallacy of helplessness

Answer 13

suggests that satisfaction in life is determined by forces beyond your control

Question 14

fallacy of catastrophic expectations

Answer 14

this operates on the assumption that if something bad can possibly happen,it will