Chapter 1

Question 1

dyadic

Answer 1

something that contains two elements or parts; twofold; relating or based on two

Question 2

Laws of Communication

Answer 2

1. Communication is a process - it has no clear beginning point and never really ends,
2. You cannot NOT communicate

Question 3

physical needs, identity needs, social needs, and practical needs

Answer 3

why do people communicate

Question 4

intersubjectivity

Answer 4

the creation of a shared reality that is the foundation for the deepest kind of understanding of another person, their lived-in world as they experience it

Question 5

interpersonal communication

Answer 5

the presence or absence of ___ affects physical health; it is essential for our well-being

Question 6

identity needs

Answer 6

we decide who we are based on how others react to us; this is the ONLY way we learn who we are

Question 7

social needs

Answer 7

communication provides a vital link with others; some needs include pleasure, affection, companionship, escape, relaxation, and control;

Question 8

instrumental goals

Answer 8

getting others to behave the way we want.

Question 9

self-esteem needs

Answer 9

the desire to believe that we are worthwhile, valuable people

Question 10

self-actualization

Answer 10

the desire to develop our potential to the maximum, to become the best person that we can be.

Question 11

linear communication model

Answer 11

consists of a…
sender (person creating the message) encodes (puts thoughts into symbols, usually words) a message (the info being transmitted), sending it through a channel (the medium through which the message passes) to a receiver (the person attending to the message) who decodes (makes sense of the message), while contending with noise (distractions that disrupt transmission).

Question 12

transactional communication model

Answer 12

unlike linear model, this model uses the word communicator instead of sender; this term reflects that people send and receive messages simultaneously and not in a unidirectional or back-and-forth manner, as suggested by the linear model; also shows that communicators occupy different environments that affect communication; something we do WITH others

Question 13

communication environment

Answer 13

fields of experience that affect how one understands others’ behavior; refers not only to a physical location but also to the personal experiences and cultural background that participants bring to a conversation.

Question 14

physiological noise

Answer 14

involves biological factors that interfere with accurate reception: illness, fatigue, hearing loss, etc.

Question 15

psychological noise

Answer 15

forces within that interfere with the ability to understand a message accurately.

Question 16

communication

Answer 16

a transactional process involving participants who occupy different but overlapping environments and create relationships through the exchange of messages, many of which are affected by external, physiological, and psychological noise; it is intentional, irreversible, unrepeatable, has a content and a relational dimension.

Question 17

content dimension of communication

Answer 17

involves the information being explicitly discussed.

Question 18

relational dimension of com

Answer 18

expresses how you feel about the other person: whether you like of dislike the person, feel in control of subordinate, feel comfortable or anxious, etc.

Question 19

quantitative definition of interpersonal communication

Answer 19

this type of intercom includes any interaction between two people, usually face to face; also dyadic

Question 20

qualitative definition of interpersonal com

Answer 20

this type of intercom occurs when people treat one another as unique individuals, regardless of the context in which the interaction occurs or the number of people involved. KEY FEATURES: uniqueness (unique rules and roles), irreplaceability, interdependence, disclosure, intrinsic rewards,

Question 21

impersonal communication

Answer 21

opposite of intercom; communication not group, public or mass

Question 22

competent communication

Answer 22

this type of com involves achieving one’s goals in a manner that in most cases maintains or enhances the relationship in which it occurs; seeks to be both effective and appropriate; this is situational, relational, can be learned

Question 23

cognitive complexity

Answer 23

this describes the ability to construct a variety of frameworks for viewing an issue.

Question 24

empathy

Answer 24

this involves feeling and experiencing another person’s situation almost as they do.

Question 25

self-monitoring

Answer 25

the process of paying close attention to one’s behavior and using these observations to shape the way one behaves.

Question 26

mindfulness

Answer 26

awareness of your own behavior and that of others

Question 27

passive observation

Answer 27

involves noticing what behaviors members of a different culture use and using these insights to communicate in ways that are most effective

Question 28

active strategies

Answer 28

include reading, watching films, asking experts and members of another culture how to behave, as well as taking academic courses related to intercultural com and diversity

Question 29

self-disclosure

Answer 29

involves volunteering personal info to people from the other culture with whom you want to communicate.