Chapter 4 Flashcards
How to Stop Problem Saturation
1) Ask CL to stop or paraphrase/summarize to get to hear themselves and or move on
Questions are Powerful
1) They can illuminate CL direction (open)
2) They can cause CL to lose sense of direction (closed)
Open Questions
Cannot be answered in a few words/used to draw out the most information
1) Who
2) What
3) Where
4) When
5) How
6) Why
Closed Questions (Like Chutes and Ladders)
Generate little/specific information
1) Is
2) are
3) do
4) can
5) will
6) won’t
7) did
What are Both Open and Closed Questions
1) Could
2) Can
3) Would
What Questions Produce
Facts and are a great place to start
How Questions Produce
Feelings
Why Questions Produce
Reasons and justifications/ CL can become defensive and should be avoided
Signs Your Seeing a Bad Therapist
1) Having to defend yourself
2) Therapist doesn’t remember what you talked about
3) They let you text or call them all the time
4) Just chatting and not getting work done
5) Therapist talks about themselves a lot
Active Listening
Communicative process that requires active participation, decision making, and responding on our part
Encouragers
Verbal and non-verbal expressions by therapist to prompt the CL to keep talking
Restatement
An extended encourager repeating back short statements exactly as used by CL
Paraphrase
Shortens and clarifies the essence of what CL is saying/ CL’s main words are used
Paraphrase Process
1) Sentence Stem (CL, I hear/see what you are saying…)
2) Key words
3) The essence of what CL said is paraphrased back using key words
4) Checkout (was that right?)
Summarization
Encompasses a longer period of conversation (sometimes an entire session)
