Chapter 4 Flashcards
Communication
The process of exchanging information with others
Verbal communication
Communicating using words or sounds, spoken or written
Nonverbal communication
Communicating without using words
Cultural diversity
The variety of people with Carrie’s backgrounds and experiences do live and work together in the world
Bias
Prejudice
Culture
A system of learned behaviors, practiced by a group of people, that are considered to be the tradition of that people and are passed on from one generation to the next
Clichés
Phrases that are used over and over again and do not really mean anything
Objective information
Information based on what a person sees, hears, touches, or smells
Subjective information
Information that a person cannot or did not observe, but is based on something reported to the person that may or may not be true
Incontinence
The inability to control the bladder or bowls
Cyanotic
Shin that is pale, blue, or gray
Incident
An accident or unexpected event during the course of care that is not part of the normal routine in a healthcare facility
Sentinel event
An accident or incident that results in grave physical or psychological injury or death
Impairment
A loss of function or ability
Farsightedness
The ability to see objects in the distance better than objects nearby
