Chapter 32 Face Negotiation Theory Vocab

Question 1

Face

Answer 1

Projected image of one’s self in a relational situation(save face)

Question 2

Face work

Answer 2

Verbal and nonverbal labor to maintain face, restore face-loss, to uphold and honor face again

Question 3

Collectivistic culture

Answer 3

Where people identify with a larger group(we-identity, care for loyalty, and high context culture)

Question 4

Individualistic Culture

Answer 4

People who look out for themselves and immediate families( I-identity, low-context culture)

Question 5

Self-construal

Answer 5

Self image: degree that you connect or differ from others

Question 6

Face concern

Answer 6

Regard for (self face, other face, mutual face)

Question 7

Face-restoration

Answer 7

Self concerned face work strategy to give you control over your own face & defend it

Question 8

Face-giving

Answer 8

Other concerned face work strategy used to defend and support another’s need for incluson

Question 9

Avoding

Answer 9

Respond to conflict by (WITHDRAWING) from discussion

Question 10

Obliging

Answer 10

GIVING IN: to others wishes in a conflict situation

Question 11

Compromising

Answer 11

NEGOTIATING: manage conflict in this way; find a middle ground

Question 12

Dominating

Answer 12

COMPETING: seeking to win conflict

Question 13

Integrating

Answer 13

PROBLEM SOLVING: through open discussion - collar into a win-win resolution

Question 14

Emotional Expression

Answer 14

Manage conflict by disclosure or venting of feelings

Question 15

Passive agressive

Answer 15

Trying to ruin another’s resolution of conflict by; making vague accusations, showing resentment, procrastination etc etc…

Question 16

Third party help

Answer 16

Disputing parties seek help; a neutral mediator

Question 17

Power distance

Answer 17

Way people deal with status differences—>degree to which low-people accept unequal power at natural

Question 18

Mindfulness

Answer 18

Being open to different interpretations of something- open minded