Chapter 32 - Face-Negotiation Theory

Question 1

Face

Answer 1

The projected (or preferred) image of one’s self in a relational situation

Question 2

Facework

Answer 2

Specific verbal and nonverbal messages that help to uphold and honor face again

Question 3

Collectivist Culture

Answer 3

People identify with larger group that provides care in exchange for loyalty (we-idetity)

Question 4

Individualistic Culture

Answer 4

People look out for themselves and immediate family (I-identity)

Question 5

Face Concern

Answer 5

Regard for face of the other party, or mutual face. In Collectivist Cultures, concern for face of other is often greater, than for self

Question 6

Face Restoration

Answer 6

Facework strategy used to preserve autonomy and defend against loss

Question 7

Face-Giving

Answer 7

Facework strategy used to defend and support another person’s need for inclusion

Question 8

Styles of Conflict Management

Answer 8

1) Avoiding - response to conflict by withdrawal. 2) Obliging - giving in to wishes of another. 3) Compromising - negotiating or bargaining. 4) Dominating - competing to win. 5) Integrating - open discussion in search of a win-win resolution. 6) Emotional Expression - managing conflict by disclosure or venting of feeling. 7) Passive Aggressive - making indirect accusations showing resentment, procrastination, and other behaviors aimed at thwarting another’s resolution of conflict. 8) Third-Party Help - disputing parties seek the aid of a mediator, arbitrator, or other respected neutral party to help resolve differences.

Question 9

3 Requirements for Effective Intercultural Communication

Answer 9

1) Knowledge - understanding of the specific ways in which you differ. 2) Mindfulness - a conscious choice to seek multiple perspectives in recognition that your view is not universal. 3) Interaction Skill - the ability to communicate appropriate;y, effectively, and adaptively.