Chapter 31 - Communication Accommodation Flashcards
Accommodation
The constant movement toward or away from others by changing communication behavior
Accommodation Strategies
Convergence - adapting your communication behavior to become more similar to another person or group. Divergence - accentuating the communication differences between you and another person or group
Primary Motivation for Convergence
The desire for social approval
Primary Motivation for Divergence
The need for social distinctiveness or social identity
Maintenance (Similar to Divergence)
Persisting in original communication style regardless of communication behavior of the other
Over-Accomodation
Demeaning or patronizing talk; excessive vocal clarity or amplification, simplification, or repetition
Social Identity
Group memberships and social categories we use to define who we are
Initial Orientation
A communicator’s predisposition to focus on either individual identity or group identity during a conversation
- Collectivist Cultural Context (Part of Initial Orientation)
We-centered focus, communication with out-group often divergent
- Distressing History (Part of Initial Orientation)
Participants ascribe outcome to other’s social identity (ex. poor = lazy)
- Stereotypes (Part of Initial Orientation)
Specific and/or negative images of out-group will impact communication
- Norms for treatment of Groups (Part of Initial Orientation)
Expectations about behavior that community members feel should not occur in particular situations
- High Group-Solidarity/Dependence (Part of Initial Orientation)
Communication impacted by status in a group, loyalty toward group, need for group.
Attribution
The perceptual process by which we observe what people do and then assign intent or disposition
