Chapter 32 Flashcards
Define intra-personal communication
It is a person’s internal discussion or self talk.
Define inter-personal communication
Talk between two people. Messages the receiver perceives from sender may be misinterpreted.
Most common in nursing.
Define Public communication
Communication to, within, or between large groups of people.
Teach or present about nursing/health care topics
Define Small group communication
Communication within a group of people to work towards a goal.
Define Referent
The incentive or motivation for the communication for two people
Define Sender
The person who initiates and transmits the message
Define Receiver
The person to whom the sender aims the message and who interprets the sender’s message
Define Message
The verbal and nonverbal information the sender expresses and intends for the receiver
Define Environment
The emotional and physical climate in which the communication takes place
Define Feedback
The message the receiver returns to the sender to indicate receipt
Define Interpersonal variables
Factors such as developmental and educational levels that influence communication.
Define Channel
The method of transmitting and receiving a message (sight, hearing, touch, facial expression, body language)
What are methods of communication?
Vocabulary Credibility Denotative and connotative meaning Clarity and brevity Timing and relevance Pacing Intonation
Denotative and connotative meaning describes?
Shared meanings for words need to be understood by all communicating.
What is therapeutic communication?
Purposeful use of communication to build a positive rapport
Essential components of therapeutic communication?
Time - plan for it Attentive/active listening Caring attitude Honesty Trust Empathy Nonjudgmental attitude
The purpose for silence during communication?
Allows for meaningful reflection
The purpose for presenting reality during communication?
Helps client dispel delusions, faulty beliefs, etc.
What are four clarifying techniques?
Restating - exact words
Reflecting - pt examines feelings
Paraphrasing - restate in own words
Exploring - expand on info gathered.
The purpose for showing acceptance and recognition during communication?
Displays nonjudgemental attitude and nurses interest.
The purpose for “offering self” during communication?
A willingness to spend time with pt
Types of faulty communication between healthcare professionals?
Incivility - Rude dialogue/actions
Bullying
Lateral violence - abusive words/threats/harm
