Chapter 3 Vocab Flashcards
Attitudes
Evaluative statements or judgments concerning objects, people, or events.
Cognitive Component
The opinion or belief segment of an attitude.
Affective Component
The emotional or feeling segment of an attitude.
Behavioral Component
An intention to behave in a certain way toward someone or something.
Cognitive Dissonance
Any incompatibility between two or more attitudes or between behavior and attitudes.
Job Satisfaction
A positive feeling about one’s job resulting from an evaluation of its characteristics.
Job Involvement
The degree to which a person identifies with a job, actively participates in it, and considers performance important to self-worth.
Psychological Empowerment
Employees’ belief in the degree to which they affect their work environment, their competence, the meaningfulness of their job, and their perceived autonomy in their work.
Organizational Commitment
The degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization.
Perceived Organizational Support (POS)
The degree to which employees believe an organization values their contribution and cares about their well-being.
Employee Engagement
An individual’s involvement with, satisfaction with, and enthusiasm for the work he or she does.
Core Self-Evaluations (CSEs)
Bottom-line conclusions individuals have about their capabilities, competence, and worth as a person.
Exit
Dissatisfaction expressed through behavior directed toward leaving the organization.
Voice
Dissatisfaction expressed through active and constructive attempts to improve conditions.
Loyalty
Dissatisfaction expressed by passively waiting for conditions to improve.
Neglect
Dissatisfaction expressed through allowing conditions to worsen.
What are the main components of attitudes? Are these components related or unrelated?
.
Does behavior always follow from attitudes? Why or why not? Discuss the factors that affect whether behavior follows from attitudes.
.
What are the major job attitudes? In what ways are these attitudes alike? What is unique about each?
.
How do we measure job satisfaction?
.
What causes job satisfaction? For most people, is pay or the work itself more important?
.
What outcomes does job satisfaction influence? What implications does this have for management?
.
