Chapter 13 Vocab

Question 1

Power

Answer 1

A capacity that A has to influence the behavior of B so that B acts in accordance with A’s wishes.

Question 2

Dependence

Answer 2

B’s relationship to A when A possesses something that B requires.

Question 3

Coercive Power

Answer 3

A power base that is dependent on fear of the negative results from failing to comply.

Question 4

Reward Power

Answer 4

Compliance achieved based on the ability to distribute rewards that others view as valuable.

Question 5

Legitimate Power

Answer 5

The power a person receives as a result of his or her position in the formal hierarchy of an organization.

Question 6

Expert Power

Answer 6

Influence based on special skills or knowledge.

Question 7

Referent Power

Answer 7

Influence based on identification with a person who has desirable resources or personal traits.

Question 8

Power Tactics

Answer 8

Ways in which individuals translate power bases into specific actions.

Question 9

Political Skill

Answer 9

The ability to influence others in such a way as to enhance one’s objectives.

Question 10

Sexual Harassment

Answer 10

Any unwanted activity of a sexual nature that affects an individual’s employment and creates a hostile work environment.

Question 11

Political Behavior

Answer 11

Activities that are not required as part of a person’s formal role in the organization but that influence, or attempt to influence, the distribution of advantages and disadvantages within the organization.

Question 12

Defensive Behaviors

Answer 12

Reactive and protective behaviors to avoid action, blame, or change.

Question 13

Impression Management (IM)

Answer 13

The process by which individuals attempt to control the impression others form of them.