Chapter 10 Vocab

Question 1

Work Group

Answer 1

A group that interacts primarily to share information and to make decisions to help each group member perform within his or her area of responsibility.

Question 2

Work Team

Answer 2

A group whose individual efforts result in performance that is greater than the sum of the individual inputs.

Question 3

Problem-solving Teams

Answer 3

Groups of 5 to 12 employees from the same department who meet for a few hours each week to discuss ways of improving quality, efficiency, and the work environment.

Question 4

Self-managed Work Teams

Answer 4

Groups of 10 to 15 people who take on responsibilities of their former supervisors.

Question 5

Cross-functional Teams

Answer 5

Employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task.

Question 6

Virtual Teams

Answer 6

Teams that use computer technology to tie together physically dispersed members in order to achieve a common goal.

Question 7

Multiteam System

Answer 7

A collection of two or more interdependent teams that share a superordinate goal; a team of teams.

Question 8

Organizational Demography

Answer 8

The degree to which members of a work unit share a common demographic attribute, such as age, sex, race, educational level, or length of service in an organization, and the impact of this attribute on turnover.

Question 9

Reflexivity

Answer 9

A team characteristic of reflecting on and adjusting the master plan when necessary.

Question 10

Mental Models

Answer 10

Team members’ knowledge and beliefs about how the work gets done by the team.