Chapter 2 Vocab Flashcards
Surface-level Diversity
Differences in easily perceived characteristics, such as gender, race, ethnicity, age, or disability, that do not necessarily reflect the ways people think or feel but may activate certain stereotypes.
Deep-level Diversity
Differences in values, personality, and work preferences that become progressively more important for determining similarity as people get to know one another better.
Discrimination
Noting of a difference between things; often we refer to unfair discrimination, which means making judgements about individuals based on stereotypes regarding their demographic group.
Discriminatory Policies or Practices
Actions taken by representatives of the organization that deny equal opportunity to perform or unequal rewards for performance.
Discriminatory Policies or Practices Example From Organizations
Older workers may be targeted for layoffs because they are highly paid and have lucrative benefits.
Sexual Harassment
Unwanted sexual advances and other verbal or physical conduct of a sexual nature that create a hostile or offensive work environment.
Sexual Harassment Example from Organizations
Salespeople at one company went on company-paid visits to strip clubs, brought strippers into the office to celebrate promotions, and fostered pervasive sexual rumors.
Intimidation
Overt threats or bullying directed at members of specific groups of employees.
Intimidation Example from Organizations
African-American employees at some companies have found nooses hanging over their work stations.
Mockery and Insults
Jokes or negative stereotypes; sometimes the result of jokes taken too far.
Mockery and Insults Example from Organizations
Arab-Americans have been asked at work whether they were carrying bombs or were members of terrorist organizations.
Exclusion
Exclusion of certain people from job opportunities, social events, discussions, or informal mentoring; can occur unintentionally.
Exclusion Example from Organizations
Many women in finance claim they are assigned to marginal job roles or are given light workloads that don’t lead to promotion.
Incivility
Disrespectful treatment, including behaving in an aggressive manner, interrupting the person, or ignoring his or her opinions.
Incivility Example from Organizations
Female lawyers note that male attorneys frequently cut them off or do not adequately address their comments.
Biographical Characteristics
Personal characteristics–such as age, gender, race, and length of tenure–that are objective and easily obtained from personnel records. These characteristics are representative of surface-level diversity.
Intellectual Abilities
The capacity to do mental activities–thinking, reasoning, and problem solving.
General Mental Ability (GMA)
An overall factor of intelligence, as suggested by the positive correlations among specific intellectual ability dimensions.
Number Aptitude
Ability to do speedy and accurate arithmetic.
Number Aptitude Job Example
Accountant: Computing the sales tax on a set of items
Verbal Comprehension
Ability to understand what is read or heard and the relationship of words to each other.
Verbal Comprehension Job Example
Plant Manager: Following corporate policies on hiring
Perceptual Speed
Ability to identify visual similarities and differences quickly and accurately.
Perceptual Speed Job Example
Fire Investigator: Identifying clues to support a charge of arson
