Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

MGMT 3720 - Organizational Behavior > Chapter 2 Vocab > Flashcards

Chapter 2 Vocab Flashcards

1
Q

Surface-level Diversity

A

Differences in easily perceived characteristics, such as gender, race, ethnicity, age, or disability, that do not necessarily reflect the ways people think or feel but may activate certain stereotypes.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Deep-level Diversity

A

Differences in values, personality, and work preferences that become progressively more important for determining similarity as people get to know one another better.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Discrimination

A

Noting of a difference between things; often we refer to unfair discrimination, which means making judgements about individuals based on stereotypes regarding their demographic group.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Discriminatory Policies or Practices

A

Actions taken by representatives of the organization that deny equal opportunity to perform or unequal rewards for performance.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Discriminatory Policies or Practices Example From Organizations

A

Older workers may be targeted for layoffs because they are highly paid and have lucrative benefits.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Sexual Harassment

A

Unwanted sexual advances and other verbal or physical conduct of a sexual nature that create a hostile or offensive work environment.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Sexual Harassment Example from Organizations

A

Salespeople at one company went on company-paid visits to strip clubs, brought strippers into the office to celebrate promotions, and fostered pervasive sexual rumors.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Intimidation

A

Overt threats or bullying directed at members of specific groups of employees.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Intimidation Example from Organizations

A

African-American employees at some companies have found nooses hanging over their work stations.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Mockery and Insults

A

Jokes or negative stereotypes; sometimes the result of jokes taken too far.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Mockery and Insults Example from Organizations

A

Arab-Americans have been asked at work whether they were carrying bombs or were members of terrorist organizations.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Exclusion

A

Exclusion of certain people from job opportunities, social events, discussions, or informal mentoring; can occur unintentionally.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Exclusion Example from Organizations

A

Many women in finance claim they are assigned to marginal job roles or are given light workloads that don’t lead to promotion.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Incivility

A

Disrespectful treatment, including behaving in an aggressive manner, interrupting the person, or ignoring his or her opinions.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Incivility Example from Organizations

A

Female lawyers note that male attorneys frequently cut them off or do not adequately address their comments.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Biographical Characteristics

A

Personal characteristics–such as age, gender, race, and length of tenure–that are objective and easily obtained from personnel records. These characteristics are representative of surface-level diversity.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Intellectual Abilities

A

The capacity to do mental activities–thinking, reasoning, and problem solving.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

General Mental Ability (GMA)

A

An overall factor of intelligence, as suggested by the positive correlations among specific intellectual ability dimensions.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Number Aptitude

A

Ability to do speedy and accurate arithmetic.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Number Aptitude Job Example

A

Accountant: Computing the sales tax on a set of items

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Verbal Comprehension

A

Ability to understand what is read or heard and the relationship of words to each other.

22
Q

Verbal Comprehension Job Example

A

Plant Manager: Following corporate policies on hiring

23
Q

Perceptual Speed

A

Ability to identify visual similarities and differences quickly and accurately.

24
Q

Perceptual Speed Job Example

A

Fire Investigator: Identifying clues to support a charge of arson

25
Q

Inductive Reasoning

A

Ability to identify a logical sequence in a problem and then solve the problem.

26
Q

Inductive Reasoning Job Example

A

Market Researcher: Forecasting demand for a product in the next time period

27
Q

Deductive Reasoning

A

Ability to use logic and assess the implications on an argument

28
Q

Deductive Reasoning Job Example

A

Supervisor: Choosing between two difference suggestions offered by employees

29
Q

Spatial Visualization

A

Ability to imagine how an object would look if its position in space were changed.

30
Q

Spatial Visualization Job Example

A

Interior Decorator: Redecorating an office.

31
Q

Memory

A

Ability to retain and recall past experiences.

32
Q

Memory Job Example

A

Salesperson: Remembering the names of customers

33
Q

Physical Abilities

A

The capacity to do tasks that demand stamina, dexterity, strength, and similar characteristics.

34
Q

Dynamic Strength

A

Ability to exert muscular force repeatedly or continuously over time.

35
Q

Trunk Strength

A

Ability to exert muscular strength using the truck (particularly abdominal) muscles.

36
Q

Static Strength

A

Ability to exert force against external objects.

37
Q

Explosive Strength

A

Ability to expend a maximum of energy in one or a series of explosive acts.

38
Q

Extent Flexibility

A

Ability to move the trunk and back muscles as far as possible.

39
Q

Dynamic Flexibility

A

Ability to make rapid, repeated flexing movements.

40
Q

Body Coordination

A

Ability to coordinate the simultaneous actions of different parts of the body.

41
Q

Balance

A

Ability to maintain equilibrium despite forces pulling off balance.

42
Q

Stamina

A

Ability to continue maximum effort requiring prolonged effort over time.

43
Q

Strength Factors

A

Dynamic Strength, Trunk Strength, Static Strength, and Explosive Strength

44
Q

Flexibility Factors

A

Extent Flexibility and Dynamic Flexibility

45
Q

Other Factors

A

Body Coordination, Balance, and Stamina

46
Q

Diversity Management

A

The process and programs by which managers make everyone more aware of and sensitive to the needs and differences of others.

47
Q

What are the two major forms of workforce diversity?

A

.

48
Q

What are stereotypes and how do they function in organizational settings?

A

.

49
Q

What are the key biographical characteristics and how are they relevant to OB?

A

.

50
Q

What is “intellectual ability” and how is it relevant to OB?

A

.

51
Q

How can you contrast intellectual and physical ability?

A

.

52
Q

How do organizations manage diversity effectively?

A

.

MGMT 3720 - Organizational Behavior (19 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions