Chapter 3 FFs and the fire officer Flashcards
The officer is expected to ensure that the work unit will be prepared to function effectively and efficiently when is needed. That means managing_,and
Personnel, resources, and programs
Employee behaviors that require an immediate corrective action by the supervisor
Actionable items
Beginning of shift report:
The format of the report may be?
Electronic, paper, or verbal
This report is provided for each work location to the battalion or district chief with in the first quarter hour of reporting time
Beginning of shift report
Many chiefs call this the no surprises rule.
Making prompt notifications, being informed immediately. Page 44 top of the page
Fire officer should not complain about problems without ?
Proposing any solutions
The _________is Directly responsible for the supervision, performance, and safety of a crew of firefighters
Company level officer
The formal far department organization considers a__to be the Fire Chief’s representative at the work location
Fire officer
In many cases, the__officer works outside to hazardous area but is still responsible for whatever happens inside the site.
Command officer
In his book, effective company command, James O. page divided the company officers duty into three distinct roles:
Supervisor, commander, and trainer
When faced with an unpopular order, the fire officer should express?
Any concerns and objections with his or her supervisor
In the supervisor role, the FO functions as the official representative of the?
Fire Chief
When operating at the scene of an emergency incident, the fire officer is expected to function as a __________ and to exercise strong direct supervision over the company members.
Commander
Functioning as the initial _______ on a major emergency is one of the higher profile rolls of a fire officer
Incident commander
Developing a___is a key part of mastering the art of incident command
Command presence
The ability of an officer to project an image of being in control of the situation
Command presence
The fire officer has responsibility of making sure the firefighters under his or her command are confident and competent in their skills.
What role?
Trainer
Trainer:
The company level officer plays a key role in developing these competencies with in the company. James O page makes three specific recommendations to assist fire officers in this task:
Develop a personal training library,
know the neighborhood,
use problem-solving scenarios
Using problem solving scenarios:
The fire officer can help the company members become more skilled and knowledgeable by providing opportunities to use their problem-solving skills
Key sentence in book
In municipal fire departments a FO’s supervisor is usually a command level officer who supervises numerous fire companies within a geographical area. Give an example of these officers
Battalion chief, district chief, or battalion commander
Every FO has an obligation to work effectively with a supervisor. Three activities are necessary to ensure a good working relationship:
Keep your supervisor informed
Make appropriate decisions at your level of responsibility.
Consult with your supervisor before making major disciplinary actions or policy changes
What kind of fire officer is ineffective and damages the departments reputation?
Unethical fire officer
The complex system of inherent attributes that determine a person’s moral and ethical actions and reactions, including the quality of being honest
Integrity
___Can be demonstrated by steadfast adherence to a moral code
Integrity
_________ includes Being honest, doing what’s right, performing to the best of one’s ability
Ethical conduct
Ethical conduct requires____on the part of all public safety personnel
Honesty
As applied to fire departments, means the workforce should reflect the community it serves
Diversity
Employee behaviors that require an immediate corrective action by the supervisor
Actionable items
The standard for evaluating sexual-harassment is what a reasonable person in the same or similar circumstances would find?
Intimidating, hostile, abusive
Sexual-harassment cases in which a supervisor specifically promises a work related benefit in return for a sexual favor
Quidde Pro quote
Harassment/hostile work environment
fire officer might be required to perform the initial investigation and submit a report. The following are general guidelines:
Keep an open mind.
Treat the person who files a
complaint with respect and compassion.
Do not blame the person filing a complaint.
Do not retaliate against the person filing the complaint.
Follow established procedures.
Interview the people involved.
Look for corroboration or contradiction.
Keep it confidential.
Write it all down. cooperate with government agencies.
Harassment / hostile work complaint:
Who is required to take corrective action if the investigation confirms that the complaint has merit?
The Fire Chief. Page 55
The fire officer can help maintain an appropriate work environment by encouraging and enforcing?
Station as a business location
Acceptable behavior whenever firefighters are on duty
This practice is not designed to catch someone doing something wrong, but rather is intended to make sure that everything is functioning properly
Station walk around
Unpopular orders:
Is this a part of the supervisor, commander, or trainer roles?
Supervisor
Supervisor role:
Telling the fire fighters that their officer does not agree with an order undermines the officers authority and?
Supervisory ability
Commander:
The fire officer needs to be _______ in initial radio transmissions.
Clear, calm and concise
To be a successful leader, the officer must convince others to follow by demonstrating the ability to take charge and make the right things happen.
Supervisor, commander, or trainer?
Commander
The company officer is responsible for the performance level of the fire company and expectations that the company will perform at the highest level possible
Supervisor, commander, or trainer?
Trainer
The fire officer can help company members become more skilled and knowledgeable by providing opportunities to use their?
Problem solving skills
Two examples fire officers must speak to their supervisor with before taking action?
Policy changes
Major disciplinary actions
This is not verbatim
Case law has shown that use of unacceptable language requires an _______. An officers failure to act has been interpreted as official condoning or encouragement of such behavior.
Immediate response
The abuse of _____ is an essential component of sexual harassment
Power
Harassment / hostile workplace complaint:
Failure to investigate a complaint is the most common reason a local government is found liable.
True or false?
True
Harassment / hostile work complaint:
Blaming the person bringing the complaint to you is the second most common way that local governments lose harrassment or hostile workplace complaints.
True or false?
True
Harassment/hostile complaint:
_____ may be proposed for more egregious kinds of discrimination and harassment, such as threats, stalking or repeated and unwanted physical conduct
Termination
The fire officer’s tasks:
Chief officers were asked to list the most important tasks you want the new fire officer to do well. This resulted in a list of four basic tasks they considered to be vital:
Beginning of shift report
Notifications
Decision making
Problem solving
Commander:
The ability to Bring order out of the chaos of an emergency incident is an art that requires a well developed skill set. The FO needs to be ______, _______, and ______ in the initial radio transmissions.
Page 47
Clear, calm, concise
Gravely believes that _________ complaints will shape workplace diversity
Hostile workplace
