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Fire Officer Principles > Chapter 3 FFs and the fire officer > Flashcards

Chapter 3 FFs and the fire officer Flashcards

1
Q

The officer is expected to ensure that the work unit will be prepared to function effectively and efficiently when is needed. That means managing_,and

A

Personnel, resources, and programs

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2
Q

Employee behaviors that require an immediate corrective action by the supervisor

A

Actionable items

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3
Q

Beginning of shift report:

The format of the report may be?

A

Electronic, paper, or verbal

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4
Q

This report is provided for each work location to the battalion or district chief with in the first quarter hour of reporting time

A

Beginning of shift report

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5
Q

Many chiefs call this the no surprises rule.

A

Making prompt notifications, being informed immediately. Page 44 top of the page

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6
Q

Fire officer should not complain about problems without ?

A

Proposing any solutions

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7
Q

The _________is Directly responsible for the supervision, performance, and safety of a crew of firefighters

A

Company level officer

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8
Q

The formal far department organization considers a__to be the Fire Chief’s representative at the work location

A

Fire officer

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9
Q

In many cases, the__officer works outside to hazardous area but is still responsible for whatever happens inside the site.

A

Command officer

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10
Q

In his book, effective company command, James O. page divided the company officers duty into three distinct roles:

A

Supervisor, commander, and trainer

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11
Q

When faced with an unpopular order, the fire officer should express?

A

Any concerns and objections with his or her supervisor

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12
Q

In the supervisor role, the FO functions as the official representative of the?

A

Fire Chief

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13
Q

When operating at the scene of an emergency incident, the fire officer is expected to function as a __________ and to exercise strong direct supervision over the company members.

A

Commander

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14
Q

Functioning as the initial _______ on a major emergency is one of the higher profile rolls of a fire officer

A

Incident commander

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15
Q

Developing a___is a key part of mastering the art of incident command

A

Command presence

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16
Q

The ability of an officer to project an image of being in control of the situation

A

Command presence

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17
Q

The fire officer has responsibility of making sure the firefighters under his or her command are confident and competent in their skills.

What role?

A

Trainer

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18
Q

Trainer:

The company level officer plays a key role in developing these competencies with in the company. James O page makes three specific recommendations to assist fire officers in this task:

A

Develop a personal training library,

know the neighborhood,

use problem-solving scenarios

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19
Q

Using problem solving scenarios:

The fire officer can help the company members become more skilled and knowledgeable by providing opportunities to use their problem-solving skills

A

Key sentence in book

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20
Q

In municipal fire departments a FO’s supervisor is usually a command level officer who supervises numerous fire companies within a geographical area. Give an example of these officers

A

Battalion chief, district chief, or battalion commander

21
Q

Every FO has an obligation to work effectively with a supervisor. Three activities are necessary to ensure a good working relationship:

A

Keep your supervisor informed

Make appropriate decisions at your level of responsibility.

Consult with your supervisor before making major disciplinary actions or policy changes

22
Q

What kind of fire officer is ineffective and damages the departments reputation?

A

Unethical fire officer

23
Q

The complex system of inherent attributes that determine a person’s moral and ethical actions and reactions, including the quality of being honest

A

Integrity

24
Q

___Can be demonstrated by steadfast adherence to a moral code

A

Integrity

25
Q

_________ includes Being honest, doing what’s right, performing to the best of one’s ability

A

Ethical conduct

26
Q

Ethical conduct requires____on the part of all public safety personnel

A

Honesty

27
Q

As applied to fire departments, means the workforce should reflect the community it serves

A

Diversity

28
Q

Employee behaviors that require an immediate corrective action by the supervisor

A

Actionable items

29
Q

The standard for evaluating sexual-harassment is what a reasonable person in the same or similar circumstances would find?

A

Intimidating, hostile, abusive

30
Q

Sexual-harassment cases in which a supervisor specifically promises a work related benefit in return for a sexual favor

A

Quidde Pro quote

31
Q

Harassment/hostile work environment

fire officer might be required to perform the initial investigation and submit a report. The following are general guidelines:

A

Keep an open mind.
Treat the person who files a
complaint with respect and compassion.
Do not blame the person filing a complaint.
Do not retaliate against the person filing the complaint.
Follow established procedures.
Interview the people involved.
Look for corroboration or contradiction.
Keep it confidential.
Write it all down. cooperate with government agencies.

32
Q

Harassment / hostile work complaint:

Who is required to take corrective action if the investigation confirms that the complaint has merit?

A

The Fire Chief. Page 55

33
Q

The fire officer can help maintain an appropriate work environment by encouraging and enforcing?

Station as a business location

A

Acceptable behavior whenever firefighters are on duty

34
Q

This practice is not designed to catch someone doing something wrong, but rather is intended to make sure that everything is functioning properly

A

Station walk around

35
Q

Unpopular orders:

Is this a part of the supervisor, commander, or trainer roles?

A

Supervisor

36
Q

Supervisor role:

Telling the fire fighters that their officer does not agree with an order undermines the officers authority and?

A

Supervisory ability

37
Q

Commander:

The fire officer needs to be _______ in initial radio transmissions.

A

Clear, calm and concise

38
Q

To be a successful leader, the officer must convince others to follow by demonstrating the ability to take charge and make the right things happen.

Supervisor, commander, or trainer?

A

Commander

39
Q

The company officer is responsible for the performance level of the fire company and expectations that the company will perform at the highest level possible

Supervisor, commander, or trainer?

A

Trainer

40
Q

The fire officer can help company members become more skilled and knowledgeable by providing opportunities to use their?

A

Problem solving skills

41
Q

Two examples fire officers must speak to their supervisor with before taking action?

A

Policy changes

Major disciplinary actions

This is not verbatim

42
Q

Case law has shown that use of unacceptable language requires an _______. An officers failure to act has been interpreted as official condoning or encouragement of such behavior.

A

Immediate response

43
Q

The abuse of _____ is an essential component of sexual harassment

A

Power

44
Q

Harassment / hostile workplace complaint:

Failure to investigate a complaint is the most common reason a local government is found liable.

True or false?

A

True

45
Q

Harassment / hostile work complaint:

Blaming the person bringing the complaint to you is the second most common way that local governments lose harrassment or hostile workplace complaints.

True or false?

A

True

46
Q

Harassment/hostile complaint:

_____ may be proposed for more egregious kinds of discrimination and harassment, such as threats, stalking or repeated and unwanted physical conduct

A

Termination

47
Q

The fire officer’s tasks:

Chief officers were asked to list the most important tasks you want the new fire officer to do well. This resulted in a list of four basic tasks they considered to be vital:

A

Beginning of shift report

Notifications

Decision making

Problem solving

48
Q

Commander:

The ability to Bring order out of the chaos of an emergency incident is an art that requires a well developed skill set. The FO needs to be ______, _______, and ______ in the initial radio transmissions.

Page 47

A

Clear, calm, concise

49
Q

Gravely believes that _________ complaints will shape workplace diversity

A

Hostile workplace

Fire Officer Principles (10 decks)

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