Ch 6 Undersranding People, Mngmt Flashcards
Considered workers as cheap, stupid and interchangeable.
Frederick Taylor.
Scientific mngmt
Each worker was required to perform one task, and repeat this task at a mind numbing rate
Frederick Taylor.
Scientific mngmt
Shifted the focus to pat more attention to the workers and to the working conditions that would make those workers more productive
Humanistic mngmt school
A phenomenon in which people improve their performance or behavior not because of any specific condition being tested, but simply because the extra attention they receive as part of the study
Hawthorne effect
George Elton Mayo
Social psychologist and professor at MIT, theory X and Y
Douglas McGregor
______manager Believe that people do not like to work, so consequently they need to be closely watched and controlled
Theory X
Coerced and threatened to keep up their productivity
Theory X
______ managers believe that people like to work and that they need to be encouraged rather than controlled
Theory Y
Theory _______ is the prevailing trend today. Theory ____ remains a commonly encountered managerial style.
Y (prevailing)
X ( remains commonly encountered)
Theory ____ concepts can be used effectively in many situations to encourage fire fighter creativity
Y
Theory ____ techniques are applicable in an involuntary work performance meeting with a subordinate
X
Psychologist who researched mental health and human potential
Abraham H Maslow
The most basic human needs, at the bottom of the ladder, are ?
Physical
Air water food and shelter
Needs:
More closely associated with maintaining employment or status within the organization
Security
Needs:
3rd level. Related to belonging to a group and feeling acceptance by the group.
Psychological or social needs
Needs:
Wearing your FD patch or identification on your car
Belonging to a group.
3rd level. Social needs and affection
Needs:
Promotions, gold badges, special awards, and take home FD vehicles are all symbols that apply to the ?
Esteem and status level
Level 4:esteem and status
Needs:
Membership in an elite FD unit
Level 4: esteem and status
Needs:
These people tend to focus on problems outside of themselves and have a clear sense of what is true
Level 5: Self-actualization
______ assumes that every decision made and every action taken in the workplace is driven by people’s values, attitudes, and beliefs
Grid theory
Robert Blake and Jane mouton
Grid theory:
_____style represents the lowest level of concern for both results and people.
The key word for this style is “neutral”
Indifferent: evade and elude
Grid theory:
The least visible person in a team, he or she is a follower who maintains distance from the active involvement whenever possible
Indifferent style /Evade and elude
Grid theory:
Demonstrates a high concern for results, but a little concern for others.
Controlling: direct and dominate
Grid theory :
Expects everyone else to keep up with his or her efforts. Moves ahead, intensely focused on results, often leaving others lost in the wake of his or her forceful initiative
Controlling.
High concern for results. Low concern for people
