Chapter 3 - Business letters Flashcards
1
Q
Why are letters used?
A
- for delivering good and bad news
- for persuasive for promotional purposes
- within an organization for serious internal matters
2
Q
What are the different types of letters?
A
The letters don’t require much research but the quantity of information will depend on the purpose.
- information report letter: requires more research and uses the most important info
- progress report letter: obtain info that fits the needs of the reader
- evaluation report letter: detailed, and balances information on products equally
- incident report letter: only details of the incident
- expense report letter: to the point, little info
3
Q
What format do letters take?
A
- either full-block or semi-block form and left-justified
4
Q
What is the good news letter?
A
It is direct format.
- intro
- brief news
- details
- conclusion
- sign off
5
Q
What is a bad news letter?
A
It is indirect format and cushions the blow to minimize negative reactions.
- opening with good news
- background
- bad news in neutral tone
- positive news to cheer up
- sign off with an apology
It may not solve the issue but a noticeable effort was made.
6
Q
What is the report letter?
A
- it is used outside of an organization
- it follows report outlined from chapter 8
