Chapter 3 Flashcards
The great variety of people and their background experiences, opinions, religions, agents, talents, and abilities is known as
Diversity
Generalizations that an individual makes about particular groups , Assuming all the members of that group are the same
stereotypes
A general attitude towards a person, group, or Organization on the basis of judgments on related to abilities
Prejudice
A tendency towards a particular perspective or idea based on prejudice is known as
Bias
When resigning from a job you should give your employer this notice before leaving
Two weeks
This is not an acceptable way to resign from my job
By email
The act of identifying with the feelings, thoughts, or attitudes of another person is called
Empathy
This describes helpful information that was given to someone to say what is working or needs to be improved about a particular action or performance
Feedback
In the business world please set the professional tone and behaviors for employees in an operation
Work place ethics
The statement “people who eat more do not care about the environment” is an example of this
prejudice
The statement “men tend to score better on mathematics test then women” is an example of this
stereotype
The statement “British offices are usually quiet and formal” is an example of this
Cultural tendency
The primary tool that managers use to help employees understand what they are doing correctly and incorrectly in their jobs
Feedback
The manager of a restaurant telling a server to please go change his unacceptable open toed shoes is an example of this
Feedback
A group of people to practice the same religion as an example of this
Cultural tendency
A restaurant that hires employees with different backgrounds and experiences a showing
Diversity
The best type of shoe that chefs and cooks should wear in the kitchen
Leather shoes
What chefs and cooks wear in the kitchen
White double breasted jackets
Is a toque
Hat
The best choice of trousers for a chef or cook to wear in the kitchen
Black-and-white checkered
Traditionally chefs and cooks with her shoes with this type of sole
Nonskid
“to ensure that each guest receives professional, friendly service” is an example of this
Mission Statement
Strong managers provide continuous feedback to make sure to include this type of feedback as well
Positive
The way you present yourself at work is your
Professional image
Best choice for a server to wear at work
Button down shirt
The best choice of clothing for hostess to wear at work
Solid color top and skirt
If a manager identifies with the feelings of an employee, the manager a showing
Empathy
When a manager tells the shelf that has plating of food has been very professional tonight, it is an example of
Feedback
If you realize that you have an obstacle to completing a task
Communicate
“Men are stronger than women” is an example of
Stereotype
A set of moral values that a society hold is called
ethics
Using each members strengths, so that the group has more success working together than working alone is called
Teamwork
The combination of knowledge, skills, attitudes, and behaviors a person shoes for performing a job is called
Professionalism
States the purpose of the organization to employees and customers
Mission statement
Bias is a tendency toward a particular perspective or idea based on
Prejudice
ABC Company employs a great variety of people,, experiences, pinons, religion, ages, talents, and abilities. This represents
Diversity
Brenda was given a great review by her supervisor, who described her as exhibiting strong skills, polite and positive behaviors, and good judgment. In other words, a true…
Professional
Javier gets along with everyone. He puts on there is at ease with nonjudgmental acceptance because he is…
Empathetic
Uses each members strengths, so that the group has more success working together than working alone
Teamwork
Maria exhibits the principles of honesty, integrity, and respect for others. She would be considered…
Ethical
