Chapter 3 Flashcards

1
Q

The great variety of people and their background experiences, opinions, religions, agents, talents, and abilities is known as

A

Diversity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Generalizations that an individual makes about particular groups , Assuming all the members of that group are the same

A

stereotypes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

A general attitude towards a person, group, or Organization on the basis of judgments on related to abilities

A

Prejudice

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

A tendency towards a particular perspective or idea based on prejudice is known as

A

Bias

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

When resigning from a job you should give your employer this notice before leaving

A

Two weeks

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

This is not an acceptable way to resign from my job

A

By email

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

The act of identifying with the feelings, thoughts, or attitudes of another person is called

A

Empathy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

This describes helpful information that was given to someone to say what is working or needs to be improved about a particular action or performance

A

Feedback

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

In the business world please set the professional tone and behaviors for employees in an operation

A

Work place ethics

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

The statement “people who eat more do not care about the environment” is an example of this

A

prejudice

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

The statement “men tend to score better on mathematics test then women” is an example of this

A

stereotype

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

The statement “British offices are usually quiet and formal” is an example of this

A

Cultural tendency

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

The primary tool that managers use to help employees understand what they are doing correctly and incorrectly in their jobs

A

Feedback

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

The manager of a restaurant telling a server to please go change his unacceptable open toed shoes is an example of this

A

Feedback

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

A group of people to practice the same religion as an example of this

A

Cultural tendency

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

A restaurant that hires employees with different backgrounds and experiences a showing

A

Diversity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

The best type of shoe that chefs and cooks should wear in the kitchen

A

Leather shoes

18
Q

What chefs and cooks wear in the kitchen

A

White double breasted jackets

19
Q

Is a toque

A

Hat

20
Q

The best choice of trousers for a chef or cook to wear in the kitchen

A

Black-and-white checkered

21
Q

Traditionally chefs and cooks with her shoes with this type of sole

A

Nonskid

22
Q

“to ensure that each guest receives professional, friendly service” is an example of this

A

Mission Statement

23
Q

Strong managers provide continuous feedback to make sure to include this type of feedback as well

A

Positive

24
Q

The way you present yourself at work is your

A

Professional image

25
Q

Best choice for a server to wear at work

A

Button down shirt

26
Q

The best choice of clothing for hostess to wear at work

A

Solid color top and skirt

27
Q

If a manager identifies with the feelings of an employee, the manager a showing

A

Empathy

28
Q

When a manager tells the shelf that has plating of food has been very professional tonight, it is an example of

A

Feedback

29
Q

If you realize that you have an obstacle to completing a task

A

Communicate

30
Q

“Men are stronger than women” is an example of

A

Stereotype

31
Q

A set of moral values that a society hold is called

A

ethics

32
Q

Using each members strengths, so that the group has more success working together than working alone is called

A

Teamwork

33
Q

The combination of knowledge, skills, attitudes, and behaviors a person shoes for performing a job is called

A

Professionalism

34
Q

States the purpose of the organization to employees and customers

A

Mission statement

35
Q

Bias is a tendency toward a particular perspective or idea based on

A

Prejudice

36
Q

ABC Company employs a great variety of people,, experiences, pinons, religion, ages, talents, and abilities. This represents

A

Diversity

37
Q

Brenda was given a great review by her supervisor, who described her as exhibiting strong skills, polite and positive behaviors, and good judgment. In other words, a true…

A

Professional

38
Q

Javier gets along with everyone. He puts on there is at ease with nonjudgmental acceptance because he is…

A

Empathetic

39
Q

Uses each members strengths, so that the group has more success working together than working alone

A

Teamwork

40
Q

Maria exhibits the principles of honesty, integrity, and respect for others. She would be considered…

A

Ethical