Chapter 3 Flashcards
What’re some examples of core product extensions that add to overall success of the core product?
Parking. Child care. Food services (vending machines, snack bars, restaurants). Equipment check out. Locker rooms.
What’s the author’s definition of management?
Influencing operational functions and resources to reach a goal.
What’re the four basic functions of administrative operations (influencing product creation through information, theory, and documents)?
Planning. Organizing. Controlling. Directing.
What are some examples of PLANNING in recreational sport management?
Creating emergency action plans. Planning equipment purchases. Budgeting. Creating program delivery plans.
What’re some examples of ORGANIZING in recreational sport management?
Designing sport areas and space assignments. Creating organizational and flow charts. Creating timetables. Defining staff roles.
What’re some examples of the most important administrative function, directing, (guiding individuals and groups as thy pursue common goals) in recreational sport management?
Utilize good job descriptions. Training systems. Appropriate delegation. Sounds communication. Performance standards and manuals of operations.
What’re some examples of controlling in recreational sport management?
Reviewing staff performance. Evaluating programmed activity. Maintaining a preventative checklist. Recognizing and rewarding positive staff performance. Using proper corrective techniques with staff.
What’re the four major functions of delivery (bringing a product to a user or participant) options of management?
Production (programming). Support (behind the scenes activities). Auxiliaries (core product extensions). Maintenance (keeping the facilities and equipment in safe, functional condition).
What is another name of the most important delivery function, production?
Programming (involving the responsibilities involved with creating the product and interacting with the participants).
What’re some examples of the delivery function known as support?
Clerical work. Payroll. Communication systems. Work supplies and materials. Mail service. Outside assistance (legal advice, accounting services, medical backup, consultation).
What’s another name for the delivery function known as auxiliaries?
Core product extensions.
What’re some examples of the delivery function known as maintenance?
Cleaning and repair. Landscaping and mowing. Electrical and other system control. Setup and take down.
According to the author, the proper use of what resources is management’s biggest challenge?
Employees. Money. Facilities. Equipment.
According to the author, how do we insure the recreational sport opportunities “reach” the potential users?
Marketing.
Recreational sport providers can be classified according to their goal (service or profit). What’re some examples of recreational sport providers that have service as their goal?
Providers whose aim is to provide a positive, meaningful experience for users or recipients without the incentive of making money. They’re often subsided be taxed and include educational, correctional, military, and community agencies.
