Chapter 11 Flashcards
*What’re some common functions of staffing?
recruitment and selection
training and development
supervision and rewards
*What’s an organizational chart?
a visual chart illustrating job titles, chain of command, and departments or units
*What’re front line staff and why are they important?
they are individuals with direct contact with participants. They are important because they represent the agency to the user
*What is the program staff?
they are the bridge between front-line staff and management. They are involved with program delivery, marketing, PR, purchasing, inventory, recruitment, training, supervision, program development, facility operations, and implementation/evaluation or policies and procedures
*Is it likely that a recreational sport specialist will work with volunteers?
Yes. They often rely heavily on volunteers
*Is it difficult for recreation and sports agencies to be able to attract employees?
No. The market for recreational sport positions is competitve
**What’re some staff supervision techniques recommended by your author?
regular staff meetings
daily reports
visibility
manuals/openings/closing/daily checklists
clear policies regarding acceptable behavior at work
establishing performance standsards
*What is the ultimate goal of performance evaluations?
to improve service delivery
*Is disciplinary action a one-step or multi-step procedure?
a sequence of steps is appropriate to deal with most disciplinary issues
*How is emotional intelligence defined?
the ability to understand and manage one’s own mood and emotions and the moods and the emotions of other people
*Is it true that there may be more training necessary for some volunteer positions that for some staff?
Yes because they may not have the previous training that staff have
