Chapter 3 Flashcards

1
Q

Manufacturability

A

The ease with which a product can be made.

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2
Q

Product design

A

The process of defining all of the product’s characteristics.

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3
Q

Service design

A

The process of establishing all the characteristics of the service, including physical, sensual, and psychological benefits.

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4
Q

Benchmarking

A

The process of studying the practices of companies considered “best-in-class” and comparing your company’s performance against theirs.

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5
Q

Reverse engineering

A

The process of disassembling a product to analyze its design features.

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6
Q

Break-even analysis

A

A technique used to compute the amount of goods a company would need to sell to cover its costs.

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7
Q

Design for manufacture (DFM)

A

A series of guidelines to follow in order to produce a product easily and profitably.

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8
Q

Product life cycle

A

A series of stages that products pass through in their lifetime, characterized by changing product demands over time.

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9
Q

Concurrent engineering

A

An approach that brings together multifunction teams in the early phase of product design in order to simultaneously design the
product and the process.

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10
Q

Remanufacturing

A

The concept of using components of old products in the production of new ones.

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11
Q

Intermittent operations

A

Processes used to produce a variety of products with different processing requirements in lower volumes.

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12
Q

Repetitive operations

A

Processes used to produce one or a few standardized products in high volume.

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13
Q

Project process

A

A type of process used to make a one-at-a-time product exactly to customer specifications.

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14
Q

Batch process

A

A type of process used to produce a small quantity of products in groups or batches based on customer orders or specifications.

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15
Q

Line process

A

A type of process used to produce a large volume of a standardized product.

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16
Q

Continuous process

A

A type of process that operates continually to produce a high volume of a fully standardized product.

17
Q

Process flow analysis

A

A technique used for evaluating a process in terms of the sequence of steps from inputs to outputs with the goal of improving its design.

18
Q

Process flowchart

A

A chart showing the sequence of steps in producing the product or service.

19
Q

Bottleneck

A

Longest task in the process.

20
Q

Make-to-stock strategy

A

Produces standard products and services for immediate sale or delivery.

21
Q

Assemble-to-order strategy

A

Produces standard components that can be combined to customer specifications.

22
Q

Make-to-order strategy

A

Produces products to customer specifications after an order has been received.

23
Q

Process performance metrics

A

Measurements of different process characteristics that tell how a process is performing.

24
Q

Throughput time

A

Average amount of time it takes a product to move through the system

25
Q

Process velocity

A

Ratio of throughput time to value-added time. A measure of wasted time in the system

26
Q

Productivity Ratio of outputs over inputs

A

A measure of how well a company uses its resources

27
Q

Utilization

A

Ratio of time a resource is used to time it is available for use. The proportion of time a resource is actually used.

28
Q

Efficiency

A

Ratio of actual output to standard output. Measures performance relative to a standard

29
Q

Automation

A

Using machinery to perform work without human operators.

30
Q

Service package

A

A grouping of physical, sensual, and psychological benefits that are purchased together as part of the service.