Chapter 11

Question 1

Job design

Answer 1

Specifies the contents of the job.

Question 2

Technical feasibility

Answer 2

The job must be physically and mentally doable.

Question 3

Economic feasibility

Answer 3

The cost of the job should be less than the value it adds

Question 4

Behavioral feasibility

Answer 4

Degree to which the job is intrinsically satisfying to the employee.

Question 5

Specialization

Answer 5

The breadth of the job design.

Question 6

Job enlargement

Answer 6

A horizontal expansion of the job through increasing the scope of the work assigned.

Question 7

Job enrichment

Answer 7

A vertical expansion of the job through increased worker responsibility.

Question 8

Job rotation

Answer 8

Workers shift to different jobs to increase understanding of the total process.

Question 9

Problem-solving teams

Answer 9

Small groups of employees and supervisors trained in problem-solving techniques who meet to identify, analyze, and propose solutions
to workplace problems.

Question 10

Special-purpose teams

Answer 10

Highly focused, short-term teams addressing issues important to management and labor.

Question 11

Self-directed teams

Answer 11

Integrated teams empowered to control their process

Question 12

Alternative workplace

Answer 12

Brings work to the worker rather than the worker to the workplace

Question 13

Methods analysis

Answer 13

Process concerned with the detailed process for doing a particular job.

Question 14

Work measurement

Answer 14

Determines how long it should take to do a job.

Question 15

Standard time

Answer 15

The length of time it should take a qualified worker using appropriate process and tools to complete a specific job, allowing time for personal
fatigue and unavoidable delays.

Question 16

Time study

Answer 16

A technique for developing a standard time based on actual observations of the operator.

Question 17

Performance rating factor

Answer 17

A subjective estimate of a worker’s pace relative to a normal work pace.

Question 18

Work sampling

Answer 18

A technique for estimating the proportion of time a worker spends on a particular activity.

Question 19

Profit Sharing

Answer 19

One variation of profit sharing places half the profits in excess of the minimum return on investment into a bonus pool for employees.

Question 20

Gain Sharing

Answer 20

Emphasizes the costs of output rather than profit levels. With this plan, employees share the benefits of quality and productivity improvements made during the year.