Chapter 26: Communication

Question 1

Interchange of information between two or more people.

• the exchange of ideas and thoughts and feelings
• basic component of human relationships including nursing.

Face to face communication is most effective

Answer 1

Communication

Question 2

Reason for communication

Answer 2

To obtain a response

Question 3

Levels of Communication:

A person of group who wishes to communicate a message to another.

• must have an idea or feeling to be transmitted
• SOURCE

Answer 3

Sender

Question 4

Levels of Cummunication:

Second component of communication (what is said or what is written)

• includes body language (BL is important)
• how message is transmitted

Answer 4

Message

Question 5

Level of Communication:

The third component of communication

• must listen, observe and attend
• the decoder: relate the message perceived to the receivers Knowledge and experience and to sort out meaning.

Answer 5

Receiver

Question 6

Levels of Communication:

Fourth component. Message that the receiver returns to the sender

• allows sender to know the correct message is received

Answer 6

Response

Question 9

Levels of communication:

Encoding symbols chosen to utilize with the message

Tone of Voice

Answer 9

Encoding

Question 10

Factors Influencing Comunication

Answer 10

Development: age
Gender: male and female differences
Values and Perceptions: perceptions are the personal view of an event
Personal Space: intimate:0-1.5 feet, personal:1.5-4 feet, social:4-12 feet, public:12+ feet.
Territoriality: concept of space and things that an individual considers as belonging to the self.
Roles and relationships: between sender and receiver
Environment: all