Chapter 22 Flashcards
allows the listener to get additional information by explaining a specific statement or topic
clarification
the act of working with another or multiple individuals
collaboration
the inherent worth or state of being worthy of respect
dignity
the ability to communicate and interact with others
interpersonal skills
interpersonal skills are also known as
soft skills
rewording a statement to check the meaning and interpretation; also shows you are listening to and understanding the speaker
paraphrasing
putting words to the patient’s emotional reaction, which acknowledges the person’s feelings
reflecting
the most recent item is listed first, and the oldest item is last
reverse chronological order
allowing the listener to recap what was said
summarizing
means to have a deep awareness of another’s suffering and the desire to lessen it
compassion
who are CMAs registered through
AAMA
who are RMAs registered through
AMT
who are CCMAs registered through
NHA
One networking technique would be to join a medical assistant ____.
organization
Two types of job boards:
facility and public
Additional job search methods would be..
school career placememnt offices, newspaper ads, and employment agencies
A____ resume is the most popular.
chronologic
A _____ resume focuses on the person’s employment history, and job duties for each position are bulleted out.
chronologic
A ____ resume lists a person’s skill sets and abilities, along with listing the employment history.
combination or hybrid
_______ resumes may be ideal for those who are switching careers.
combination
A _____ resume is customized to a unique job posting.
targeted
Targeted resumes detail _____ for the position and indicate how the applicant _____.
key skills, has demonstrated those skills
What is included in the header?
person’s name, address, professional email address, phone number and any personal websites
Where is the education section located in a chronological resume?
at the top
If a diploma was obtained, list the school’s name, ___, _____, _____, and ______.
city, state, degree name, year it was obtained
If no degree was obtained, List the school’s name, ______, and summarize _______.
the years of coursework, coursework completed
