Chapter 22

Question 1

allows the listener to get additional information by explaining a specific statement or topic

Answer 1

clarification

Question 2

the act of working with another or multiple individuals

Answer 2

collaboration

Question 3

the inherent worth or state of being worthy of respect

Answer 3

dignity

Question 4

the ability to communicate and interact with others

Answer 4

interpersonal skills

Question 5

interpersonal skills are also known as

Answer 5

soft skills

Question 6

rewording a statement to check the meaning and interpretation; also shows you are listening to and understanding the speaker

Answer 6

paraphrasing

Question 7

putting words to the patient’s emotional reaction, which acknowledges the person’s feelings

Answer 7

reflecting

Question 8

the most recent item is listed first, and the oldest item is last

Answer 8

reverse chronological order

Question 9

allowing the listener to recap what was said

Answer 9

summarizing

Question 10

means to have a deep awareness of another’s suffering and the desire to lessen it

Answer 10

compassion

Question 11

who are CMAs registered through

Answer 11

AAMA

Question 12

who are RMAs registered through

Answer 12

AMT

Question 13

who are CCMAs registered through

Answer 13

NHA

Question 14

One networking technique would be to join a medical assistant ____.

Answer 14

organization

Question 15

Two types of job boards:

Answer 15

facility and public

Question 16

Additional job search methods would be..

Answer 16

school career placememnt offices, newspaper ads, and employment agencies

Question 17

A____ resume is the most popular.

Answer 17

chronologic

Question 18

A _____ resume focuses on the person’s employment history, and job duties for each position are bulleted out.

Answer 18

chronologic

Question 19

A ____ resume lists a person’s skill sets and abilities, along with listing the employment history.

Answer 19

combination or hybrid

Question 20

_______ resumes may be ideal for those who are switching careers.

Answer 20

combination

Question 21

A _____ resume is customized to a unique job posting.

Answer 21

targeted

Question 22

Targeted resumes detail _____ for the position and indicate how the applicant _____.

Answer 22

key skills, has demonstrated those skills

Question 23

What is included in the header?

Answer 23

person’s name, address, professional email address, phone number and any personal websites

Question 24

Where is the education section located in a chronological resume?

Answer 24

at the top

Question 25

If a diploma was obtained, list the school’s name, ___, _____, _____, and ______.

Answer 25

city, state, degree name, year it was obtained

Question 26

If no degree was obtained, List the school’s name, ______, and summarize _______.

Answer 26

the years of coursework, coursework completed