Chapter 20 - Leading Different Generations

Question 1

1922-1945 - The greatest Generation, traditionalist who respect authority, the silent generation, accustomed to hard work

Answer 1

The veterans

Question 2

Want rules and regulations in written form, work before play

Answer 2

The veterans

Question 3

1946-1964- big value on work lives and achievement at work, workaholics

Answer 3

Baby boomers

Question 4

Can handle situations through memo but also want personal contact with the boss, critize other generations for being disrespectful slackers

Answer 4

The Baby Boomers

Question 5

1965- 1980- like structure but not dependent on work life for fullfilment

Answer 5

Gen X

Question 6

Dont see supervisors as the ultimate authority and have no problem asking ‘Why”, want feedback and have no problem doing hard work when its needed, value a good work life balance

Answer 6

Gen X

Question 7

1981-1996 - the millenials - communicate via text, phone, email

Answer 7

Gen Y

Question 8

Big on instant gratification and want meaningful work, social issues are important, healthy work life balance, want to live for more than a paycheck

Answer 8

Gen Y

Question 9

Boomers prefer which type of training methods

Answer 9

Traditional- powerpoint and written

Question 10

Millenials like this type of learning aid

Answer 10

interactive technology

Question 11

Any supervisor who keeps this in mind will be successful regardless of the generation

Answer 11

All employees want to be treated fairly and with respect

Question 12

Principles and guidelines to follow for all generations (13)

Answer 12

-Accomodate different learning styles
-use several communication styles
-Recognize and respect differences
-No favoritism
-Resist stereotypes
-ask for and expect everyones best
-minimize formal meetings
-recognize good work
-give everyone a voice
-accomodate personal needs when feasible
-Use employee names
-emphasize similairities
- make sure deadlines understood

Question 13

The type of communication style you use is dependent on

Answer 13

the situation

Question 14

Recognizing people as _______ is the HALLMARK of a good supervisor

Answer 14

Individuals

Question 15

Most employees regardless of generation want to know what from their boss

Answer 15

how they are doing

Question 16

No one likes unecessary meetings you should do these things in your meetings

Answer 16

• allow emotions to be vented
• focus on getting the job done rather than talking about it

Question 17

When recognizing good work and providing praise it should be conducted based on

Answer 17

the employees preference

Question 18

Critical deadlines should be announced more than once and should be sent out in this form

Answer 18

in WRITTEN FORM

Question 19

To get the best from your employees regardless of generation you need to have these three things

Answer 19

Felixbility
Fairness
genuine concern