Chapter 11- Manager

Question 1

The role of a manager is to (3)

Answer 1

Direct
Control
Coordinate

Question 2

There are differences between the FLS and Management, one obvious difference is the LEVEL of organization that they manage, four other differences are

Answer 2

FLS deals with
- daily practical problems of the working units
-Answers advice or information
-Handles personnel problems
-Translates objectives of organization at the service level

Question 3

The manager coordinates a number of small units in the organization to ensure they are all not working on the same thing

Answer 3

Mid level manager

Question 4

In assisting the chain of command the FLS keeps communication open ____

Answer 4

laterally up the chain of command

Question 5

The FLS supervisor has the responsibility of (3)

Answer 5

Reward - correct- counsel

Question 6

In assisting the mid level manager the FLS does the following (4)

Answer 6

-recommends awards, recognition, and other incentives
- participates in formal discipline
-Plans activities
-Organizes resources

Question 7

The FLS has the following roles in management (10)

Answer 7

-Interagency Liasion
-Personnell matters
-Role Model
-Info Trasnmitter and relay
-Interpet and clarify
- Quality control
-General Supervision
-Information source
-Special Assignment
-Community relations

Question 8

As the liaison to other agencies you need to make sure you do what before committing to something

Answer 8

Need to be briefed on your agencies position

Question 9

The FLS devotes a lot of his time to prevent and treat this

Answer 9

personnel problems

Question 10

Serving as a role model you should set the MOOD for your group, you can create a good mood and MORALE by focusing on (4)

Answer 10

Fairness, Good temperament, Sound judgement, liberal application of common sense

Question 11

If the supervisor does not understand something then it is likely that the subordinates won’t either, you should _________ before sending the info down

Answer 11

Ask for clarification

Question 12

Regardless of where you are assigned it is important that you still understand

Answer 12

The basic elements of the police task

Question 13

This group of people will rely on the FLS for knowledge and expertise more than any other group

Answer 13

Subordinates

Question 14

When providing guidance to subordinates you should tell them HOW something is done and also

Answer 14

the rationale behind it

Question 15

Todays police officers are (4)

Answer 15

-Unwilling to be driven rather than led
-intelligent
- want to know thinking behind actions
-capable of thinking and questioning for themselves

Question 16

Because of the factors in the previous question the FLS must ensure that his replies to their questions are

Answer 16

accurate

Question 17

When provided with this, do not whimper, it will help your career development and job knowledge in the long run

Answer 17

Special assignments

Question 18

As a police representative of the community you will be two things

Answer 18

Translator and defender of police actions to the public

Question 19

Much of the specialized tasks will be done in this form

Answer 19

written

Question 20

The first step in handling the task is to

Answer 20

obtain the nature of the problem and the time you have to complete it

Question 21

With the nature of the problem and the time limit decided you can now

Answer 21

-Gather info and start researching

Question 22

The culmination of a special assignment usually results in this type of presentation

Answer 22

Written report or memo

Question 23

When completing the written report or memo you should make it

Answer 23

Compact and concise - do not go into great detail

Question 24

Format for written presentation (6)

Answer 24

-Statement of problem
-Background
-Recommended action or solution
-Alternatives
-Action or approval section
-Attachment and appendices

Question 25

This is generally the lengthiest part of the report and is the area where financial and manpower can be discussed

Answer 25

Background

Question 26

When recommending an action or solution you need to be mindful of the limitations of (3)

Answer 26

Funding, manpower, resources

Question 27

This is a category that not all leaders want in the report, you can recommend staying the same or a radical change

Answer 27

Alternatives

Question 28

Any lengthy material such as supportive documents or explanations go here

Answer 28

appendix

Question 29

The completion of the task should have three vital elements

Answer 29

-Condcuted a study of the problem
-presented a solution or change (facts)
-Submitted work for review

Question 30

To be sure of the accuracy in your finished product you should

Answer 30

check and recheck your work

Question 31

This is the eternal nemesis of the police officer, it is also an excellent example of a growing problem skillfully and constructively examined by a thoughtful supervisor

Answer 31

Excessive paperwork

Question 32

One specifically sensitive special assignment that critiques a police tactical operation is the

Answer 32

After action review - ESSENTIAL FOR A HEALTHY POLICE DEPARTMENT

Question 33

As and admin investigator your two most useful tools will be

Answer 33

the rewrite and the revision

Question 34

The line supervisor having the ability to hold special assignments is seen as a

Answer 34

positive trend in policing

Question 35

policing is a field that is known to be _____ to change

Answer 35

resistant

Question 36

resisting change causes it to be (2)

Answer 36

Slowed and delayed causing the effectiveness of the police to suffer

Question 37

When you determine change is necessary you become a _____ and must ____ the change to command

Answer 37

Salesperson, SELL

Question 38

In order to enact change without resentment you must have your subordinates (2)

Answer 38

approve and understand

Question 39

When presenting change you must get others on board, you need to present your facts in a logically and clear manner while tailoring your approach to the employees ______ attitude

Answer 39

“what’s in it for me”

Question 40

Proposing a change that involves these things will make it more acceptable (4)

Answer 40

-Job easier
-Safer
-Done faster
- Enviroment more comfortable

Question 41

When change suggested by others is logical and need you should

Answer 41

BACK IT - regardless of the author

Question 42

When discussing change the wise leader knows where, when, and how to conduct arguments, this is never the place

Answer 42

In front of the troops

Question 43

Involving this person in change has shown to improve a service to the public

Answer 43

FLS

Question 44

This managerial task must take precendence over all other duties

Answer 44

Application and implementing policy and procedure

Question 45

Not allowing a FLS to be involved in change will hurt (2)

Answer 45

Agency effectiveness and morale/career development of the supervisor