Chapter 2 - Terms Flashcards
Scientific management
thoroughly studying and testing different work methods to identify the best, most efficient way to complete a job
Soldiering
when workers deliberately slow their pace or restrict their work output
Rate buster
a group member whose work pace is significantly faster than the normal pace in his or her group
Motion study
breaking each task or job into its separate motions and then eliminating those that are unnecessary or repetitive
Time study
timing how long it takes good workers to complete each part of their jobs
Gantt chart
a graphical chart that shows which tasks must be completed at which times in order to complete a project or task
Bureaucracy
the exercise of control on the basis of knowledge, expertise, or experience
Domination
an approach to dealing with conflict in which one party satisfies its desires and objectives at the expense of the other party’s desires and objectives
Compromise
an approach to dealing with conflict in which both parties give up some of what they want in order to reach agreement on a plan to reduce or settle the conflict
Integrative conflict resolution
an approach to dealing with conflict in which both parties indicate their preferences and then work together to find an alternative that meets the needs of both
Organization
a system of consciously coordinated activities or forces created by two or more people
System
a set of interrelated elements or parts that function as a whole
Subsystems
smaller systems that operate within the context of a larger system
Synergy
when two or more subsystems working together can produce more than they can working apart
Closed systems
systems that can sustain themselves without interacting with their environments
