Chapter 10 - Terms Flashcards
Work team
a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes
Cross-training
training team members to do all or most of the jobs performed by the other team members
Social loafing
behavior in which team members withhold their efforts and fail to perform their share of the work
Traditional work group
a group composed of two or more people who work together to achieve a shared goal
Employee involvement team
team that provides advice or makes suggestions to management concerning specific issues
Semi-autonomous work group
a group that has the authority to make decisions and solve problems related to the major tasks of producing a product or service
Self-managing team
a team that manages and controls all of the major tasks of producing a product or service
Self-designing team
a team that has the characteristics of self-managing teams but also controls team design, work tasks, and team membership
Cross-functional team
a team composed of employees from different functional areas of the organization
Virtual team
a team composed of geographically and/or organizationally dispersed coworkers who use telecommunication and information technologies to accomplish an organizational task
Project team
a team created to complete specific, one-time projects or tasks within a limited time
Norms
informally agreed-on standards that regulate team behavior
Cohesiveness
the extent to which team members are attracted to a team and motivated to remain in it
Forming
the first stage of team development, in which team members meet each other, form initial impressions, and begin to establish team norms
Storming
the second stage of development, characterized by conflict and disagreement, in which team members disagree over what the team should do and how it should do it
Norming
the third stage of team development, in which team members begin to settle into their roles, group cohesion grows, and positive team norms develop
Performing
the fourth and final stage of team development, in which performance improves because the team has matured into an effective, fully functioning team
De-norming
a reversal of the norming stage, in which team performance begins to decline as the size, scope, goal, or members of the team change
De-storming
a reversal of the storming phase, in which the team’s comfort level decreases, team cohesion weakens, and angry emotions and conflict may flare
De-forming
a reversal of the forming stage, in which team members position themselves to control pieces of the team, avoid each other, and isolate themselves from team leaders
Structural accommodation
the ability to change organizational structures, policies, and practices in order to meet stretch goals
Bureaucratic immunity
the ability to make changes without first getting approval from managers or other parts of an organization
Individualism-collectivism
the degree to which a person believes that people should be self-sufficient and that loyalty to one’s self is more important than loyalty to team or company
Team level
the average level of ability, experience, personality, or any other factor on a team
