Chapter 2 In Class Notes (complete) Flashcards
Define Cooperation
“A group of people working together, all doing essentially the same type of work to accomplish a job.”
A cooperative group can accomplish a given task faster
than an individual working alone, but the cooperative
result is usually not better in quality than the result of
someone working alone.
Define Collaboration
– “A group of people working together to achieve a
common goal via a process of feedback and iteration”
• Cooperation lacks feedback and iteration
– Collaboration will not be successful unless group
members are willing to give and receive critical feedback.
• 1st Down, 2nd Down, 3rd Down, Etc.
Q1: What Are Key
Characteristics of Collaboration?
Speaks their mind even if it’s an unpopular viewpoint
Is willing to enter into difficult conversations
Is skillful at giving receiving negative feedback
Is willing to put forward unpopular ideas
Thinks differently than I do/brings different perspectives
Guidelines for Giving and Receiving
Critical Feedback
Be specific offer suggestions avoid personal commnts strive for balance question your emotions do not dominate demonstrate a commitment to the group
Q2. What Are Three Criteria for
Successful Collaboration?
• Successful outcome • Growth in team capability over time – Better work processes, increased individual proficiency, knowledge transfer, redundancy is reduced/eliminated • Meaningful and satisfying experience – Catching the vision (important work) – Recognition – Camaraderie
Q3. What Are the Four Primary Purposes
of Collaboration?
- Become informed
- Make decisions
- Solve problems
- Manage projects
Become informed
– The goal here is to
ensure, as much as possible, that
team members are conceiving information in the same
way.
• Helps to avoid misunderstandings later
– Memories are faulty and team membership can
3 types of ways to make decisions?
– Operational
• Support operational, day-to-day activities
– How many widgets to order, what invoices to pay, etc.
– Managerial
• Allocation and utilization of resources
– Budget for hardware, allocation of headcount, etc.
– Strategic
• Broad-scope, organizational issues
– Acquisitions, new products, etc.
What type of decision needs the most collaboration?
Strategic
What type needs the least collaboration
Operational
• Solve Problems. List steps
- Define the problem
- Identify alternative solutions
- Specify evaluation criteria
- Evaluate alternatives
- Select an alternative
- Implement solution
Egocentric thinking
- Centers on self
* “I’m right, everyone else is wrong.”
Empathetic thinking
• “My View” is one possible interpretation.
• Take time to learn what others are thinking.
• Take time to understand the problem domain as a
system. (What other factors can affect sales?)
Manage Projects
some of the major phases, tasks, and
data that collaborative teams need to share? (4 of them)
Starting
Planning
Doing
Finalizing
Tasks of starting
Set team authority
set project scope and initial budget
Form teams
Establish team roles, responsibilities, and authorities
