Chapter 11 In Class Notes (Complete) Flashcards
Q1: What are the Functions and
Organization of the IS Department? ( 5 of them )
• Plan how to use IS to accomplish organizational
goals and strategy
• Manage outsourcing relationships
• Protect information assets
• Develop, operate, and maintain organization’s
computing infrastructure
• Develop, operate, and maintain enterprise
applications
What 4 departments are under the CIO
Technology
Operations
Development
Outsourcing Relations
What IS-Related Job Positions Exist? 15 of them
Business Analyst System analyst programmer PQA test engineer Technical writer User support representative Computer technician Network administrator Consultant Salesperson small-scale projet manager large-scale project manager database administrator chief technology afficer CIO
Business analyst responsibilities?
Work with business leaders and planners to develop processes and systems that implement business strategy and goals
System analyst responsibilities?
Work with users to determine system requirements, design and develop job descriptions and procedures, help determine system test plans
Programmer responsibilities?
Design and write computer programs
PQA Test engineer responsibilities?
Develop test plans, design and write automated test scripts, perform testing.
User support representative responsibilities?
Help users solve problems and provide training
small-scale project manager responsibilities
initiate plan manage monitor and close down projects
large-scale project manager responsibilities
Same as small-scale except large has complex projects
CIO responsibilities
Manage IT department, communicate with executive staff on IT and IS related matters. Member of the executive group.
Database administrator responsibilities
manage and protect database
Q2 How Do Organizations Plan the Use
of IS?
Align information systems with organizational strategy; maintain alignment as organization changes.
Communicate IS/IT issues to executive group
Develop/enforce IS priorities within the IS department
Sponsor steering committee
Q3: What Are the Advantages of Outsourcing?
Management advantages 1. obtain expertise 2. avoid management problems 3. Free management time Cost Reduction 1. Obtain part-time services 2. gain economies of scale Risk Reduction 1. Cap financial exposure 2. Improve quality 3. Reduce implementation risk
Disadvantages?
Loss of control - vendor in driver's seat - technology direction - potential los of intellectual capital Benefits outweighed by long-term costs - high unit cost forever - paying for someone else's mismanagement No easy exit - critical knowledge in minds of vendors, not employees - expensive and risky to change vendors