Chapter 11 In Class Notes (Complete)

Question 1

Q1: What are the Functions and

Organization of the IS Department? ( 5 of them )

Answer 1

• Plan how to use IS to accomplish organizational
goals and strategy
• Manage outsourcing relationships
• Protect information assets
• Develop, operate, and maintain organization’s
computing infrastructure
• Develop, operate, and maintain enterprise
applications

Question 2

What 4 departments are under the CIO

Answer 2

Technology
Operations
Development
Outsourcing Relations

Question 3

What IS-Related Job Positions Exist? 15 of them

Answer 3

Business Analyst
System analyst
programmer
PQA test engineer
Technical writer
User support representative
Computer technician
Network administrator
Consultant
Salesperson
small-scale projet manager
large-scale project manager
database administrator
chief technology afficer
CIO

Question 4

Business analyst responsibilities?

Answer 4

Work with business leaders and planners to develop processes and systems that implement business strategy and goals

Question 5

System analyst responsibilities?

Answer 5

Work with users to determine system requirements, design and develop job descriptions and procedures, help determine system test plans

Question 6

Programmer responsibilities?

Answer 6

Design and write computer programs

Question 7

PQA Test engineer responsibilities?

Answer 7

Develop test plans, design and write automated test scripts, perform testing.

Question 8

User support representative responsibilities?

Answer 8

Help users solve problems and provide training

Question 9

small-scale project manager responsibilities

Answer 9

initiate plan manage monitor and close down projects

Question 10

large-scale project manager responsibilities

Answer 10

Same as small-scale except large has complex projects

Question 11

CIO responsibilities

Answer 11

Manage IT department, communicate with executive staff on IT and IS related matters. Member of the executive group.

Question 12

Database administrator responsibilities

Answer 12

manage and protect database

Question 13

Q2 How Do Organizations Plan the Use

of IS?

Answer 13

Align information systems with organizational strategy; maintain alignment as organization changes.
Communicate IS/IT issues to executive group
Develop/enforce IS priorities within the IS department
Sponsor steering committee

Question 14

Q3: What Are the Advantages of Outsourcing?

Answer 14

Management advantages
1. obtain expertise
2. avoid management problems
3. Free management time
Cost Reduction
1. Obtain part-time services
2. gain economies of scale
Risk Reduction
1. Cap financial exposure
2. Improve quality
3. Reduce implementation risk

Question 15

Disadvantages?

Answer 15

Loss of control
- vendor in driver's seat
- technology direction
- potential los of intellectual capital
Benefits outweighed by long-term costs
- high unit cost forever
- paying for someone else's mismanagement
No easy exit
- critical knowledge in minds of vendors, not employees
- expensive and risky to change vendors

Question 16

Q4: What Are Your IS Rights and

Responsibilities?

Answer 16

Have a right to

• computer hardware and programs that allow you to perform your job proficiently
• reliable network and internet connections
• secure computing environment
• protection from viruses
• contribute to requirements for new system
• reliable systems development and maintenance
• prompt attention to problems, concer,s and complaints
• properly prioritized problem fixes and resolutions
• effective training

Question 17

Green computing is environmentally conscious computing consisting of
three major components:

Answer 17

power management, virtualization, and ewaste

management

Question 18

Proponents of green computing encourage companies and employees
to

Answer 18

reduce power and water consumption by turning off devices when not
in use.

Question 19

Q5: 2022?

Answer 19

• Hardware infrastructure will migrate to cloud
• Licensed, off-the-shelf software more configurable,
adaptable and flexible.
• iOS devices and other, small computing devices will
become cheaper and more popular.
• Fewer and less-skilled employees needed
• Loss of control of employees’ use of IT

Question 20

steering committee

Answer 20

a group of senior managers from the major business functions that works with the CIO to set the IS priorities and decide among major IS projects and alternatives