Chapter 11 In Class Notes (Complete) Flashcards

1
Q

Q1: What are the Functions and

Organization of the IS Department? ( 5 of them )

A

• Plan how to use IS to accomplish organizational
goals and strategy
• Manage outsourcing relationships
• Protect information assets
• Develop, operate, and maintain organization’s
computing infrastructure
• Develop, operate, and maintain enterprise
applications

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2
Q

What 4 departments are under the CIO

A

Technology
Operations
Development
Outsourcing Relations

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3
Q

What IS-Related Job Positions Exist? 15 of them

A
Business Analyst
System analyst
programmer
PQA test engineer
Technical writer
User support representative
Computer technician
Network administrator
Consultant
Salesperson
small-scale projet manager
large-scale project manager
database administrator
chief technology afficer
CIO
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4
Q

Business analyst responsibilities?

A

Work with business leaders and planners to develop processes and systems that implement business strategy and goals

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5
Q

System analyst responsibilities?

A

Work with users to determine system requirements, design and develop job descriptions and procedures, help determine system test plans

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6
Q

Programmer responsibilities?

A

Design and write computer programs

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7
Q

PQA Test engineer responsibilities?

A

Develop test plans, design and write automated test scripts, perform testing.

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8
Q

User support representative responsibilities?

A

Help users solve problems and provide training

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9
Q

small-scale project manager responsibilities

A

initiate plan manage monitor and close down projects

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10
Q

large-scale project manager responsibilities

A

Same as small-scale except large has complex projects

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11
Q

CIO responsibilities

A

Manage IT department, communicate with executive staff on IT and IS related matters. Member of the executive group.

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12
Q

Database administrator responsibilities

A

manage and protect database

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13
Q

Q2 How Do Organizations Plan the Use

of IS?

A

Align information systems with organizational strategy; maintain alignment as organization changes.
Communicate IS/IT issues to executive group
Develop/enforce IS priorities within the IS department
Sponsor steering committee

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14
Q

Q3: What Are the Advantages of Outsourcing?

A
Management advantages
1. obtain expertise
2. avoid management problems
3. Free management time
Cost Reduction
1. Obtain part-time services
2. gain economies of scale
Risk Reduction
1. Cap financial exposure
2. Improve quality
3. Reduce implementation risk
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15
Q

Disadvantages?

A
Loss of control
- vendor in driver's seat
- technology direction
- potential los of intellectual capital
Benefits outweighed by long-term costs
- high unit cost forever
- paying for someone else's mismanagement
No easy exit
- critical knowledge in minds of vendors, not employees
- expensive and risky to change vendors
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16
Q

Q4: What Are Your IS Rights and

Responsibilities?

A

Have a right to

  • computer hardware and programs that allow you to perform your job proficiently
  • reliable network and internet connections
  • secure computing environment
  • protection from viruses
  • contribute to requirements for new system
  • reliable systems development and maintenance
  • prompt attention to problems, concer,s and complaints
  • properly prioritized problem fixes and resolutions
  • effective training
17
Q

Green computing is environmentally conscious computing consisting of
three major components:

A

power management, virtualization, and ewaste

management

18
Q

Proponents of green computing encourage companies and employees
to

A

reduce power and water consumption by turning off devices when not
in use.

19
Q

Q5: 2022?

A

• Hardware infrastructure will migrate to cloud
• Licensed, off-the-shelf software more configurable,
adaptable and flexible.
• iOS devices and other, small computing devices will
become cheaper and more popular.
• Fewer and less-skilled employees needed
• Loss of control of employees’ use of IT

20
Q

steering committee

A

a group of senior managers from the major business functions that works with the CIO to set the IS priorities and decide among major IS projects and alternatives