CHAPTER 2 HBO Flashcards
It refers to the “variation” in how people respond to the same situation based on personal characteristics.
Individual Differences
Gender Differences, Generational and Age-Based Differences, and Culture
Demographic Diversity
The differences in the perception of male and female roles are referred to as gender differences.
Gender Differences
Men and women abilities
- problem solving abilities
- analytical skills
- competitive drive
- motivation
- learning ability
- sociability`
A worker that belongs to a certain generation may behave differently from a worker who belongs to another.
Generational and Age-Based Differences
Differences in the ages of workers also bring about expectations of differences in the behavior of workers.
Generational and Age-Based Differences
This is seen most often in age difference since age is associated with experience.
Generational and Age-Based Differences
It refers to the learned and shared ways of thinking and ac ting among a group of people or society.
Culture
Two Dimensions of Culture
- Social Culture
- Organizational Culture
It refers to the social environment of human-created beliefs, customs, knowledge, and practices that define conventional behavior in a society.
Social Culture
It refers to the set of values, beliefs, and norms that is shared among members of an organization.
Organizational Culture
Defined as the capacity of a person to learn or acquire skills.
Aptitude
It refers to an individual’s capacity to perform tasks in a job.
Ability
Factors of a Person’s Overall Abilities
- Physical Abilities
- Mental Abilities
It refers to the capacity of the individual to do tasks demanding stamina, dexterity, strength, and similar characteristics.
Physical abilities