CHAPTER 1 HBO Flashcards
It refers to the physical actions of a person reflective of his behaviors.
Human Behavior
It is what human behavior in organization referred to
Organizational Behavior
It is the study of the interaction between individuals and the organization, and or the organization itself.
Organizational Behavior
To explain, predict, and control behavior
The 3 goals of OB
It consists of individual persons and groups
People
Either formal or informal group
People
It describes how job tasks are formally divided.
Structure
The formal relationship of people in the organization.
Structure
It refers to the combination of resources, knowledge, and techniques which affects the task that they perform.
Technology
It refers to the forces outside the organization that potentially affect the organization’s performance.
Environment
People, Structure, Technology, and Environment
The 4 elements of OB
The skill in doing his work and the skill in relating with people.
Development of people skills
Knowledge of the behavior of others will help the person understand his own behavior.
Personal growth
Knowledge of organizational behavior (OB) is very useful in making right decisions, where effectiveness follows.
Enhancement of organizational and individual effectiveness
Improvements in this type of ability can be made and great benefits can be derived.
Sharpening and refinement of common sense
Development of people skills, personal growth, enhancement of organizational and individual effectiveness, sharpening and refinement of common sense
The benefits of studying OB
1.The human relations approach
2. The personality theories
The origins of OB
- The scientific management approach
- The human relations approach
The human relations approach
- Freud’s Model
- the behaviorist approach
- The humanist approach
The personality theories
A well-known disciple of the scientific management movement.
Frederick w. Taylor
The primary purpose of scientific management was the application of scientific methods to increase the individual worker’s productivity.
Frederick W. Taylor
The one who conducted the Hawthorne studies which determined the effect of hours of work, periods of rests, and lighting have on worker fatigue and productivity.
Elton Mayo
The one who discovered that the social environment have an equal if not greater effect on productivity thanthe physical environment.
Elton Mayo
He concluded that social interaction is a factor for increased productivity.
Elton Mayo
He brought the idea that people are motivated by far more than conscious logical reasoning.
Sigmund Freud
Believed that irrational motives in the subconscious mind determines the majority of people’s behavior
Sigmund Freud
A person can be trained to behave according to the wish of the trainer.
Behaviorist Approach (Learned Behavior)
It concludes that when people receive a positive stimulus for what they have done, they will repeat their behavior and when they receive no response to the action, they will repeat their behavior and when they receive no response to the action, they will not repeat it.
Behaviorist Approach (Behavior modification)
Learned behavior
J.B. Watson
Behavior modification
B.F. Skinner
Carl Rogers focused on the person as an individual instead of a rigid methodology.
Humanist Approach
People should acquire their own values and attitudes rather than be committed to a fixed set of prescribed goals.
Humanist Approach
Fritz Perls’ contribution is the Gestalt psychology. To integrate conflicting needs into an organized whole, in which all parts of a person work together towards growth and development.
Humanist Approach
Espouses the idea of developing the personality toward the ultimate achievement of human potential.
Abraham Maslow’s Model
The process of developing the personality toward the ultimate achievement of human potential.
Self-actualization
To achieve this objective, the person must work his way up the succeeding steps of hierarchy of needs.
Self-actualization
It refers to the set of moral choices of a person makes based on what he or she ought to do.
Ethics
Moral principles that define right or wrong behavior in organizations.
Organizational ethics
A behavior that is accepted as morally “good” and “right” as opposed to “bad” and “wrong.”
Ethical behavior
- The public
- Interest groups
- Organizations
- The individual’s personal morals and values
What constitutes right and wrong behavior in organization is determined by:
- Conflict of interest
- Fairness and honest
- Communication
- Relationships within the organization
Ethical Issues
This exists when a person is in the position of having to decide whether to advance the interest of the organization or to operate his “own” personal interests.
Conflict of interest
Ethical behavior demands that beyond obeying the law, they should knowingly harm customers, clients, and competitors.
Fairness and honesty
Organizations that provide false and misleading information about their products and services.
Communication
