CHAPTER 1 HBO

Question 1

It refers to the physical actions of a person reflective of his behaviors.

Answer 1

Human Behavior

Question 2

It is what human behavior in organization referred to

Answer 2

Organizational Behavior

Question 3

It is the study of the interaction between individuals and the organization, and or the organization itself.

Answer 3

Organizational Behavior


Question 4

To explain, predict, and control behavior

Answer 4

The 3 goals of OB

Question 5

It consists of individual persons and groups

Answer 5

People


Question 6

Either formal or informal group

Answer 6

People


Question 7

It describes how job tasks are formally divided.

Answer 7

Structure


Question 7

The formal relationship of people in the organization.

Answer 7

Structure


Question 7

It refers to the combination of resources, knowledge, and techniques which affects the task that they perform.

Answer 7

Technology


Question 8

It refers to the forces outside the organization that potentially affect the organization’s performance.

Answer 8

Environment


Question 9

People, Structure, Technology, and Environment

Answer 9

The 4 elements of OB

Question 10

The skill in doing his work and the skill in relating with people.

Answer 10

Development of people skills

Question 11

Knowledge of the behavior of others will help the person understand his own behavior.

Answer 11

Personal growth


Question 12

Knowledge of organizational behavior (OB) is very useful in making right decisions, where effectiveness follows.

Answer 12

Enhancement of organizational and individual effectiveness

Question 13

Improvements in this type of ability can be made and great benefits can be derived.

Answer 13

Sharpening and refinement of common sense


Question 14

Development of people skills, personal growth, enhancement of organizational and individual effectiveness, sharpening and refinement of common sense

Answer 14

The benefits of studying OB

Question 15

1.The human relations approach
2. The personality theories

Answer 15

The origins of OB

Question 16

1. The scientific management approach
2. The human relations approach

Answer 16

The human relations approach

Question 17

1. Freud’s Model
2. the behaviorist approach
3. The humanist approach

Answer 17

The personality theories

Question 18

A well-known disciple of the scientific management movement.

Answer 18

Frederick w. Taylor

Question 19

The primary purpose of scientific management was the application of scientific methods to increase the individual worker’s productivity.

Answer 19

Frederick W. Taylor

Question 20

The one who conducted the Hawthorne studies which determined the effect of hours of work, periods of rests, and lighting have on worker fatigue and productivity.

Answer 20

Elton Mayo


Question 21

The one who discovered that the social environment have an equal if not greater effect on productivity thanthe physical environment.

Answer 21

Elton Mayo


Question 22

He concluded that social interaction is a factor for increased productivity.

Answer 22

Elton Mayo


Question 23

He brought the idea that people are motivated by far more than conscious logical reasoning.

Answer 23

Sigmund Freud

Question 24

Believed that irrational motives in the subconscious mind determines the majority of people’s behavior

Answer 24

Sigmund Freud


Question 25

A person can be trained to behave according to the wish of the trainer.

Answer 25

Behaviorist Approach (Learned Behavior)

Question 26

It concludes that when people receive a positive stimulus for what they have done, they will repeat their behavior and when they receive no response to the action, they will repeat their behavior and when they receive no response to the action, they will not repeat it.

Answer 26

Behaviorist Approach (Behavior modification)


Question 27

Learned behavior

Answer 27

J.B. Watson

Question 28

Behavior modification

Answer 28

B.F. Skinner


Question 29

Carl Rogers focused on the person as an individual instead of a rigid methodology.

Answer 29

Humanist Approach


Question 30

People should acquire their own values and attitudes rather than be committed to a fixed set of prescribed goals.

Answer 30

Humanist Approach


Question 30

Fritz Perls’ contribution is the Gestalt psychology. To integrate conflicting needs into an organized whole, in which all parts of a person work together towards growth and development.

Answer 30

Humanist Approach


Question 31

Espouses the idea of developing the personality toward the ultimate achievement of human potential.

Answer 31

Abraham Maslow’s Model

Question 32

The process of developing the personality toward the ultimate achievement of human potential.

Answer 32

Self-actualization


Question 33

To achieve this objective, the person must work his way up the succeeding steps of hierarchy of needs.

Answer 33

Self-actualization


Question 33

It refers to the set of moral choices of a person makes based on what he or she ought to do.

Answer 33

Ethics


Question 33

Moral principles that define right or wrong behavior in organizations.

Answer 33

Organizational ethics


Question 34

A behavior that is accepted as morally “good” and “right” as opposed to “bad” and “wrong.”

Answer 34

Ethical behavior


Question 35

1. The public
2. Interest groups
3. Organizations
4. The individual’s personal morals and values

Answer 35

What constitutes right and wrong behavior in organization is determined by:

Question 36

1. Conflict of interest
2. Fairness and honest
3. Communication
4. Relationships within the organization

Answer 36

Ethical Issues


Question 37

This exists when a person is in the position of having to decide whether to advance the interest of the organization or to operate his “own” personal interests.

Answer 37

Conflict of interest


Question 38

Ethical behavior demands that beyond obeying the law, they should knowingly harm customers, clients, and competitors.

Answer 38

Fairness and honesty


Question 39

Organizations that provide false and misleading information about their products and services.

Answer 39

Communication