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BUS 391: Information Systems > Chapter 2: Decisions And Processes > Flashcards

Chapter 2: Decisions And Processes Flashcards

1
Q

Problem Identification

A

Define the problem as clearly and precisely as possible

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2
Q

Data Collection

A

Gather problem related data. Be sure to gather facts about the problem

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3
Q

Solution Generation

A

Detail every solution possible including ideas that seem farfetched

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4
Q

Solution Test

A

Evaluate solutions in terms of feasibility, suitability, and acceptability

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5
Q

Solution Section

A

Select the solution that best solves the problem and meets the needs of the business

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6
Q

Solution Implementation

A

If the solution solves the problem, then the decisions made were correct. If not the process starts over

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7
Q

Operational Decision Making

A

Employees develop, control, and maintain core business activities required to run the day to day operations

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8
Q

Structured Decisions

A

Situations where established processes offer potential solutions

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9
Q

Managerial Decision Making

A

Employees evaluate company operations to identify, adapt to, and leverage change

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10
Q

Semi structured Decisions

A

Occur in situations in which a few established processes help to evaluate potential solutions but not enough to lead to a definite recommended decision

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11
Q

Strategic Decision Making

A

Managers develop overall strategies, goals, and objectives

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12
Q

Unstructured Decisions

A

Occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choices

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13
Q

Project

A

A temporary activity a company undertakes to create a unique product, service, or result

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14
Q

Metrics

A

Measurements that evaluate results to determine whether a project is meeting its goals

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15
Q

Critical Success Factors

A

The crucial steps companies make to perform to achieve their goals and objectives and implement strategies

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16
Q

Key Performance Indicators

A

The quantifiable metrics a company uses to evaluate progress toward critical success factors

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17
Q

Market Share

A

The portion of the market that a firm captures

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18
Q

Return on Investment

A

Indicates the earning power of a project

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19
Q

Efficiency MIS Metrics

A

Measure the performance of MIS itself, such as throughput, transaction speed, and system availability

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20
Q

Effectiveness MIS metrics

A

Measures the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates

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21
Q

Benchmark

A

Baseline values the system seeks to attain

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22
Q

Benchmarking

A

A process of continuously measuring system results, comparing those results to optimal system performance and identifying steps/procedures to improve system performance

23
Q

Model

A

A simplified representation or abstraction of reality

24
Q

Transaction Processing System

A

Basic business system that serves the operational level and assists in making structured decisions

25
Q

Online Transaction Processing

A

Capturing of transaction and event information using technology to process, store, and update

26
Q

Source Document

A

The original transaction record

27
Q

Online Analytical Processing

A

Manipulation of information to create business intelligence in support of strategic decision making

28
Q

Decision Support System

A

Models information to support managers and business professionals during the decision making process

29
Q

Quantitative Models Used by Decision Support System

A

What if analysis, sensitivity analysis, goal seeking analysis, optimization analysis

30
Q

Executive Information System

A

A specialized decision support system that supports senior level executives within the organization

31
Q

Artificial Intelligence

A

Simulated human intelligence such as the ability to reason and learn

32
Q

Intelligent System

A

Various commercial applications of artificial intelligence

33
Q

Expert System

A

Computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems

34
Q

Neural Network

A

Attempts to emulate the way the human brain works

35
Q

Fuzzy Logic

A

A mathematical method of handling imprecise or subjective information

36
Q

Genetic Algorithm

A

An artificial intelligent system that mimics the evolutionary, survival of the fittest process to generate increasingly better solutions to a problem

37
Q

Shopping Bot

A

Software that will search several retailer websites and provide a comparison of each retailers offerings including price and availability

38
Q

Intelligent Agent

A

Special purpose knowledge based information system that accomplishes specific tasks on behalf of its users

39
Q

Virtual Reality

A

A computer simulated environment that can be a simulation of the real world or an imaginary world

40
Q

Business Process

A

An ongoing collection of related activities that create a product or service of value to the organization

41
Q

Customer Facing Process

A

Results in a product or service that is received by an organization’s external customer

42
Q

Business Facing Process

A

Invisible to the external customer but essential to the effective management of the business

43
Q

Mapping

A

The activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities

44
Q

Business Process Model

A

A graphic representation of a process, showing the sequence of process tasks developed for a specific model

45
Q

Business Process Event

A

Is represented by a circle

46
Q

Business Process Activity

A

Represented by a rectangle

47
Q

Business Process Gateway

A

Represented by a diamond

48
Q

Business Process Flows

A

Represented by arrows

49
Q

Business Process Improvement

A

Attempts to understand and measure the current process and make performance improvements accordingly

50
Q

Automation

A

The process of computerizing manual tasks

51
Q

Streamlining

A

Improves business process efficiencies by simplifying or eliminating unnecessary steps

52
Q

Business Process Reengineering

A

Analysis and redesign of workflow within and enterprises

53
Q

Silo Effect

A

Delays in the form of increased lead times and cycle times

BUS 391: Information Systems (10 decks)

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