Chapter 1: Management Information Systems

Question 1

Information Technology

Answer 1

Refers to computer and telecommunications technologies that helps to produce, manipulate, store, communicate, and disseminate information

Question 2

Information Systems

Answer 2

Formal, sociotechnical, organizational systems designed to collect, process, store, and distribute information

Question 3

Sociotechnical Theory

Answer 3

Questions the overly optimistic predictions about the potential benefits of new technology

Question 4

Process

Answer 4

A series of steps necessary to complete a business activity

Question 5

Organizational Impacts of Information Technology

Answer 5

Automation, information, innovation,

Question 6

Automation

Answer 6

Computerization of manual work, increases speed of the organization, easy to understand and deploy, and requires little business executive sponsorship or involvement

Question 7

Information

Answer 7

Helps an organization take advantage of available market opportunities, increases and organization’s overall effectiveness, requires more business executive support and involvement

Question 8

Innovation

Answer 8

Revamps the existing way of doing business, creates quantum leap business improvements, and requires significant business executive support and involvement

Question 9

Fact

Answer 9

The confirmation or validation of an event or object

Question 10

Information Age

Answer 10

The present time during which infinite quantities of facts are widely available to anyone who can use a computer

Question 11

Data

Answer 11

Raw facts that describe the characteristics of an event or object

Question 12

Information

Answer 12

Data converted into a meaningful and useful context

Question 13

Business Intelligence

Answer 13

Information collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes patterns and trends for strategic decision making

Question 14

Knowledge

Answer 14

Skills, experience, and expertise coupled with information and intelligence that creates a person’s intellectual resources

Question 15

Knowledge Worker

Answer 15

Individual valued for their ability to interpret and analyze information

Question 16

Systems Thinking

Answer 16

A way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs while continuously gathering feedback on each part

Question 17

Management Information Systems

Answer 17

A business function which moves information about people, products, and processes across the company to facilitate decision making and problem solving

Question 18

Chief Information Officer

Answer 18

Oversees all uses of IT and ensures the strategic alignment of IT with business goals and objectives

Question 19

Chief Knowledge Officer

Answer 19

Responsible for collecting, maintaining, and distributing the organization’s knowledge

Question 20

Chief Privacy Officer

Answer 20

Responsible for ensuring the ethical and legal use of information

Question 21

Chief Security Officer

Answer 21

Responsible for ensuring the security of IT systems

Question 22

Chief Technology Officer

Answer 22

Responsible for ensuring the throughput, speed, accuracy, availability, and reliability of IT

Question 23

Difficulties and Complexities of Management Information Resources

Answer 23

Information systems has an enormous strategic value to organizations, are very expensive to acquire, operate, and maintain, and evolution of the MIS function within the organization

Question 24

Traditional Functions of MIS

Answer 24

Managing systems development and systems project management, managing computer operations, developing IS skills, providing technical services, and infrastructure planning

Question 25

New Functions of MIS

Answer 25

Initiating and designing specific strategic IS, incorporating the Internet into the business, managing outsourcing, and creating business alliances with business partners

Question 26

Governance of IT

Answer 26

Collaborative effort between IS, the business and their constituencies and big picture planning

Question 27

Role of Information Systems

Answer 27

System integration and infrastructure development, development and management of relationships with external service providers, and outsourcing strategic alliances

Question 28

Business Strategy

Answer 28

A leadership plan that achieves a specific set of goals or objectives

Question 29

Competitive Advantage

Answer 29

A product or service that an organization's customers place a greater value on than similar offerings from a competitor

Question 30

First Mover Advantage

Answer 30

Occurs when an organization can significantly impact its market share by being first to market with a competitive advantage

Question 31

SWOT Analysis

Answer 31

Evaluates an organization's strengths, weaknesses, opportunities, and threats to identify significant influences that work for or against business strategies

Question 32

Porters Five Forces Model

Answer 32

Buyer power, supplier power, threat of new entrants, threat of substitutes, and rivalry among existing competitors

Question 33

Buyer Power

Answer 33

The ability of buyers to affect the price of an item

Question 34

Switching Cost

Answer 34

Manipulating costs that make customers reluctant to switch to another product

Question 35

Loyalty Program

Answer 35

Rewards customers based on the amount of business they do with a particular organization

Question 36

Supplier Power

Answer 36

The suppliers ability to influence the prices they charge for supplies

Question 37

Supply Chain

Answer 37

Consists of all parties involved in the procurement of a product or raw material

Question 38

Threat of Substitute Products or Services

Answer 38

High when there are many alternatives to a product or service and low when there are few alternatives

Question 39

Threat of New Entrants

Answer 39

High when it is easy for new competitors to enter a market and low when there are significant entry barriers

Question 40

Entry Barrier

Answer 40

A feature of a product or service that customers have come to expect and entering competitors must offer the same for survival

Question 41

Rivalry Among Existing Competitors

Answer 41

High when competition is fierce in a market and low when competitors are more complacent

Question 42

Product Differentiation

Answer 42

Occurs when a company develops unique differences in its products or services with the intent to influence demand

Question 43

Business Process

Answer 43

A standardized set of activities that accomplish a specific task, such as a specific process

Question 44

Value Chain Analysis

Answer 44

Views a firm as a series of business processes that each add value to the product or service

Question 45

Inbound Logistics

Answer 45

Acquires raw materials and resources, and distributes them

Question 46

Operations

Answer 46

Transforms raw materials or inputs into goods and services

Question 47

Outbound Logistics

Answer 47

Distributes goods and services to customers

Question 48

Marketing and Sales

Answer 48

Promotes, prices, and sells products to customers

Question 49

Service

Answer 49

Provides customer support

Question 50

Firm Infrastructure

Answer 50

Includes the company format or departmental structures, environment, and systems

Question 51

Human Resource Management

Answer 51

Provide employee training, hiring, and compensation

Question 52

Technology Development

Answer 52

Applies MIS to processes to add value

Question 53

Procurement

Answer 53

Purchases inputs such as raw materials, resources, equipment, and supplies