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BUS 391: Information Systems > Chapter 1: Management Information Systems > Flashcards

Chapter 1: Management Information Systems Flashcards

1
Q

Information Technology

A

Refers to computer and telecommunications technologies that helps to produce, manipulate, store, communicate, and disseminate information

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2
Q

Information Systems

A

Formal, sociotechnical, organizational systems designed to collect, process, store, and distribute information

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3
Q

Sociotechnical Theory

A

Questions the overly optimistic predictions about the potential benefits of new technology

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4
Q

Process

A

A series of steps necessary to complete a business activity

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5
Q

Organizational Impacts of Information Technology

A

Automation, information, innovation,

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6
Q

Automation

A

Computerization of manual work, increases speed of the organization, easy to understand and deploy, and requires little business executive sponsorship or involvement

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7
Q

Information

A

Helps an organization take advantage of available market opportunities, increases and organization’s overall effectiveness, requires more business executive support and involvement

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8
Q

Innovation

A

Revamps the existing way of doing business, creates quantum leap business improvements, and requires significant business executive support and involvement

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9
Q

Fact

A

The confirmation or validation of an event or object

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10
Q

Information Age

A

The present time during which infinite quantities of facts are widely available to anyone who can use a computer

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11
Q

Data

A

Raw facts that describe the characteristics of an event or object

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12
Q

Information

A

Data converted into a meaningful and useful context

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13
Q

Business Intelligence

A

Information collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes patterns and trends for strategic decision making

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14
Q

Knowledge

A

Skills, experience, and expertise coupled with information and intelligence that creates a person’s intellectual resources

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15
Q

Knowledge Worker

A

Individual valued for their ability to interpret and analyze information

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16
Q

Systems Thinking

A

A way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs while continuously gathering feedback on each part

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17
Q

Management Information Systems

A

A business function which moves information about people, products, and processes across the company to facilitate decision making and problem solving

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18
Q

Chief Information Officer

A

Oversees all uses of IT and ensures the strategic alignment of IT with business goals and objectives

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19
Q

Chief Knowledge Officer

A

Responsible for collecting, maintaining, and distributing the organization’s knowledge

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20
Q

Chief Privacy Officer

A

Responsible for ensuring the ethical and legal use of information

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21
Q

Chief Security Officer

A

Responsible for ensuring the security of IT systems

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22
Q

Chief Technology Officer

A

Responsible for ensuring the throughput, speed, accuracy, availability, and reliability of IT

23
Q

Difficulties and Complexities of Management Information Resources

A

Information systems has an enormous strategic value to organizations, are very expensive to acquire, operate, and maintain, and evolution of the MIS function within the organization

24
Q

Traditional Functions of MIS

A

Managing systems development and systems project management, managing computer operations, developing IS skills, providing technical services, and infrastructure planning

25
Q

New Functions of MIS

A

Initiating and designing specific strategic IS, incorporating the Internet into the business, managing outsourcing, and creating business alliances with business partners

26
Q

Governance of IT

A

Collaborative effort between IS, the business and their constituencies and big picture planning

27
Q

Role of Information Systems

A

System integration and infrastructure development, development and management of relationships with external service providers, and outsourcing strategic alliances

28
Q

Business Strategy

A

A leadership plan that achieves a specific set of goals or objectives

29
Q

Competitive Advantage

A

A product or service that an organization’s customers place a greater value on than similar offerings from a competitor

30
Q

First Mover Advantage

A

Occurs when an organization can significantly impact its market share by being first to market with a competitive advantage

31
Q

SWOT Analysis

A

Evaluates an organization’s strengths, weaknesses, opportunities, and threats to identify significant influences that work for or against business strategies

32
Q

Porters Five Forces Model

A

Buyer power, supplier power, threat of new entrants, threat of substitutes, and rivalry among existing competitors

33
Q

Buyer Power

A

The ability of buyers to affect the price of an item

34
Q

Switching Cost

A

Manipulating costs that make customers reluctant to switch to another product

35
Q

Loyalty Program

A

Rewards customers based on the amount of business they do with a particular organization

36
Q

Supplier Power

A

The suppliers ability to influence the prices they charge for supplies

37
Q

Supply Chain

A

Consists of all parties involved in the procurement of a product or raw material

38
Q

Threat of Substitute Products or Services

A

High when there are many alternatives to a product or service and low when there are few alternatives

39
Q

Threat of New Entrants

A

High when it is easy for new competitors to enter a market and low when there are significant entry barriers

40
Q

Entry Barrier

A

A feature of a product or service that customers have come to expect and entering competitors must offer the same for survival

41
Q

Rivalry Among Existing Competitors

A

High when competition is fierce in a market and low when competitors are more complacent

42
Q

Product Differentiation

A

Occurs when a company develops unique differences in its products or services with the intent to influence demand

43
Q

Business Process

A

A standardized set of activities that accomplish a specific task, such as a specific process

44
Q

Value Chain Analysis

A

Views a firm as a series of business processes that each add value to the product or service

45
Q

Inbound Logistics

A

Acquires raw materials and resources, and distributes them

46
Q

Operations

A

Transforms raw materials or inputs into goods and services

47
Q

Outbound Logistics

A

Distributes goods and services to customers

48
Q

Marketing and Sales

A

Promotes, prices, and sells products to customers

49
Q

Service

A

Provides customer support

50
Q

Firm Infrastructure

A

Includes the company format or departmental structures, environment, and systems

51
Q

Human Resource Management

A

Provide employee training, hiring, and compensation

52
Q

Technology Development

A

Applies MIS to processes to add value

53
Q

Procurement

A

Purchases inputs such as raw materials, resources, equipment, and supplies

BUS 391: Information Systems (10 decks)

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